Assistant Vice President, User Project Manager, Business Enablement Unit

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Role Overview We are looking for a highly motivated and delivery focused User Project Manager to lead the successful implementation of strategic initiatives across our Cards, Payments & Personal Loans business. Acting as a key bridge between Business and Technology, you will play a pivotal role in driving end-to-end project delivery, ensuring alignment with business objectives. Key Responsibilities Lead the end-to-end delivery of strategic business and technology initiatives across the Cards, Payments and Personal Loans portfolio. Act as a primary liaison between Business and Technology, ensuring business requirements are clearly defined, prioritised and translated into effective technology solutions. Manage project scope, timelines, budgets, risks, issues, dependencies and governance to ensure successful project delivery. Drive cross-functional collaboration across business units, technology, operations, risk, compliance, finance and external partners. Oversee business testing activities, including testing planning, user acceptance testing (UAT), defect management and business sign-off to ensure solution meets business requirements. Provide regular project updates to stakeholders and proactively manage project risks, issues and key decisions. Drive continuous improvement by identifying opportunities to enhance customer experience, processes and delivery outcomes. Ensure smooth end-to-end project delivery, including User Acceptance Testing (UAT), defect resolution and post-implementation validation by coordinating with Technology, Operations, Risk, Compliance, and other relevant teams. Provide relevant project support to other regional offices (Malaysia, HKMO, Indonesia). Bachelor’s degree in Business, Information Technology or a related discipline. Minimum 5-7 years of experience in project management, business implementation or change delivery within the banking or financial services sector. Proven track record of delivering technology enabled projects, preferably in Cards, Payments, Personal Loans or Rewards. Strong understanding of the project delivery lifecycle, including business requirements, user acceptance testing (UAT), implementation and post implementation support. Excellent stakeholder management and communication skills, with the ability to influence and collaborate across Business, Technology and support functions. Strong analytical, problem solving and organizational skills, and able to manage multiple priorities in a fast-paced environment. Experience working in Agile and/or Waterfall delivery environments. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.