Assistente de Backoffice

Job Title: Customer Service New Associate. What are we looking for: Primary skill - Fulfillment Operating Model - P2 . Designation: Customer Service New Associate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor. In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised. You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts. Location: Sao Paulo. Skill Required Backoffice Fulfillment Operating Model P2 . Qualification High School Diploma GED . YOE 0 to 1 years. Lang Portuguese A2 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Building the fulfillment operating model for our clients including shaping the future structure of the organization including fulfillment capabilities of the organization creating performance management processes and KPIs.. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.