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Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Summary The Order Support Specialist is responsible for supporting the order processing function by handling routine tasks, updating systems, and communicating with internal teams. This role follows standard procedures and makes smaller decisions autonomously. This job profile is intended for support staff that follows established procedures and works under close supervision. Smaller/easier decisions are made autonomously. Internal Mapping Note - HR TO REMOVE PRIOR TO POSTING! This job and its associated grade are specifically aligned with roles that have the following scope of responsibility: Small, Medium, Large, Division / Extra Large organization. Key Responsibilities Process routine customer orders and update systems. Track delivery schedules and report delays. Communicate with internal teams to resolve basic issues. Maintain accurate records of order transactions. Support reporting and documentation tasks. Assist in customer service inquiries related to orders. Skills & Qualifications May require basic vocational training (or equivalent work experience) and up to 2 years of relevant experience to carry out the role. Basic understanding of order processing systems. Good communication and organizational skills. Attention to detail and ability to follow procedures. Customer-focused mindset. Proficiency in Microsoft Office. What we offer you Convênio médico, odontológico e seguro de vida Vale alimentação, refeição e transporte público Programa de bem-estar e Gympass Participação nos Lucros e Resultados (PLR) Previdência privada Ampla variedade de oportunidades de aprendizado Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.