Assistente Implantação II - Benefícios Corporativos

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Assistente Implantação II - Benefícios Corporativos based in Brazil.** As a Corporate Benefits Implementation Assistant, you will play an essential role in ensuring the smooth and accurate implementation of employee benefits for individual and small- to medium-sized business clients. You will review documentation, verify eligibility criteria, and register information across insurance providers' and benefits administrators' systems. Working closely with commercial teams and external partners, you will help resolve outstanding issues, monitor implementation progress, and ensure compliance with contractual requirements. Your attention to detail and organizational skills will contribute to efficient processes and a positive experience for clients and internal stakeholders. This fully remote, full-time opportunity offers a collaborative environment where accuracy, responsiveness, and customer service are highly valued. You will also have opportunities to expand your knowledge of insurance products, operational systems, and corporate benefits administration. ### Accountabilities - Receive and review implementation requests submitted through the internal workflow system, ensuring that all required information and documentation are available. - Verify documentation and eligibility criteria for individual and small- to medium-sized business (SME) plans covering health, dental, and life insurance. - Review contractual requirements and eligibility rules to ensure that applications comply with applicable agreements and provider guidelines. - Enter client and beneficiary information into the systems of insurance companies, health plan operators, and benefits administrators, ensuring accuracy and completeness. - Generate and issue contracts through provider platforms and monitor applications throughout the implementation process. - Track outstanding documentation, identify discrepancies, and coordinate the resolution of pending issues with commercial teams and external providers. - Update proposal statuses in workflow systems, maintaining accurate records and providing visibility into implementation progress. - Manage implementation controls and registrations in Protheus and Quiver, ensuring that information is correctly recorded and approved. - Answer questions regarding eligibility requirements, commercial rules, documentation, and implementation procedures. - Liaise and negotiate with insurers and benefits providers when necessary to resolve operational issues and facilitate successful implementation. - Send internal welcome communications to the relationship management team once implementations are completed. - Handle inquiries received through the department's corporate email inbox, ensuring timely responses and appropriate follow-up. - Register insurance brokers with insurance companies, health plan operators, and benefits administrators as required. - Participate in training sessions covering new products, updated eligibility rules, and changes to provider procedures. - Focus on individual enrollment and small-business clients with up to 29 covered lives, ensuring efficient processing and a high standard of service. ## Requirements - Completed high school education. - Previous experience with benefits implementation, particularly document verification, eligibility analysis, and enrollment processes, is desirable. - Familiarity with the systems and procedures of major insurance companies and health plan operators, such as SAS, Bradesco, Amil, Porto, and Hapvida, is an advantage. - Knowledge of corporate benefits eligibility rules for small and medium-sized businesses, including applicable National Supplementary Health Agency (ANS) requirements. - Proficiency in Microsoft Office and Google Workspace for documentation, data entry, communication, and process tracking. - Strong organizational skills and attention to detail, with the ability to review documents carefully and maintain accurate records. - Analytical thinking and problem-solving skills to identify inconsistencies, interpret eligibility criteria, and resolve implementation issues. - A strong sense of urgency and the ability to prioritize requests, manage multiple cases, and meet deadlines. - Clear communication and interpersonal skills to coordinate effectively with commercial teams, insurance providers, and internal stakeholders. - A proactive, customer-focused approach, with the ability to follow up on outstanding issues and take responsibility for tasks through completion. - Adaptability and willingness to participate in ongoing training as products, systems, and provider requirements evolve. - Ability to work independently and collaboratively in a fully remote environment. ## Benefits - Fully remote work arrangement. - Full-time employment opportunity. - Medical and dental insurance coverage through Bradesco Seguros. - Flexible meal or food allowance through a benefits card. - Transportation allowance. - Profit-sharing program (PLR). - TotalPass membership, providing access to participating gyms and fitness facilities at exclusive rates. - Life insurance. - Discount partnerships with language schools, universities, and other educational institutions and courses. - Discounts on personal insurance policies for employees and eligible family members, including parents, children, and spouses. - Childcare allowance and programs supporting maternal and infant health. - A dedicated day off for Insurance Professionals' Day. - Opportunities to learn about corporate benefits, insurance operations, and implementation systems. - A collaborative and inclusive working environment that values teamwork, professional development, mutual respect, and continuous improvement.