Assoc Customer Support Representative

Job description

Accountabilities: Provide front-line customer support through phone, email, web chat, and online ticketing systems. Troubleshoot software, hardware, and application-related issues while guiding customers toward timely and effective resolutions. Create and maintain accurate case documentation, including issue tracking, resolution timelines, and follow-up communication. Escalate complex technical concerns appropriately while collaborating with internal teams to ensure issue resolution. Assist customers with installation, operational, compatibility, and product-related inquiries in a professional and solution-oriented manner. Support remote troubleshooting activities and recommend corrective actions for malfunctioning applications or systems. Contribute to continuous improvement initiatives by documenting recurring issues and suggesting product or process enhancements. Stay up to date on evolving internal processes, support methodologies, and industry developments through ongoing training. Work collaboratively in a team-oriented environment while balancing multiple priorities and support requests effectively. Requirements: Associate’s or Bachelor’s degree preferred. Strong customer service mindset with excellent verbal and written communication skills. Proficiency with Windows and iOS environments, including general PC troubleshooting and mobile device familiarity. Ability to document, track, prioritize, and monitor technical issues through resolution. Strong analytical thinking and problem-solving capabilities in a fast-paced support environment. Comfortable working flexible shifts within operational hours and adapting to changing business needs. Preferred experience in desktop support, technical support, or help desk environments with direct customer interaction. Familiarity with ticketing systems such as Remedy, Clarify, Footprints, or similar platforms is a plus. Knowledge of Microsoft operating systems, PC hardware, printing systems, ActiveX controls, or mobile device support is beneficial. Exposure to Unix, Linux, SQL, or automotive industry systems is considered an advantage. Technical certifications such as A+, MCDST, or MCST are a plus. Bilingual communication skills in French or Spanish are highly valued. Benefits: Competitive hourly compensation ranging from $20/hr to $23/hr. Fully remote work opportunity with flexible scheduling within operational hours. Medical, dental, and vision insurance coverage. Paid Time Off (PTO) program. 401(k) matching program to support long-term financial planning. Tuition reimbursement opportunities for continued education and career development. Collaborative and inclusive work culture focused on growth, diversity, and employee support. Ongoing training and professional development opportunities within a technology-driven environment. Exposure to enterprise SaaS products and customer support best practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Assoc Customer Support Representative in the United States. This is an excellent opportunity for a customer-focused professional who enjoys solving technical issues and delivering high-quality support experiences in a fast-paced remote environment. In this role, you will assist customers through multiple communication channels while helping resolve software, system, and operational inquiries efficiently. You will work closely with internal teams and clients to troubleshoot issues, guide users through solutions, and ensure a seamless customer experience. The position offers exposure to modern SaaS technologies, collaborative teamwork, and ongoing learning opportunities within a dynamic support organization. Ideal candidates are adaptable, detail-oriented, and comfortable managing competing priorities while maintaining strong communication and problem-solving skills. This role is perfect for individuals looking to grow their technical support expertise in a customer-driven and technology-focused environment.