Associate Account Manager

Job description

Konovo is a global healthcare intelligence company on a mission to transform research through technology—enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals and patients—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As Konovo continues transitioning from a service-oriented model to a product-driven platform, we are expanding our Mexico-based team. As Associate Account Manager you will support a multi-million-dollar book of business alongside an Account Manager and Business Developer, owning the day-to-day proposal engine and ensuring seamless handover to Operations. In this role, you will translate client research needs into accurate, timely proposals, coordinate internally to scope projects effectively from the outset, and help remove friction during fieldwork by handling objections and clarifying requirements. This Associate Account Manager role is for you if you thrive in a remote, fast-paced, collaborative global environment and take pride in producing high-quality, client-focused proposals with increasing independence and ownership. ## How You’ll Make an Impact: •  Own the end-to-end proposal development process across a high-volume, multi-million-dollar book of business, ensuring pricing is competitive and aligned with profitability targets •  Independently translate client needs into clear, tailored, insight-driven proposals that align with budget requirements, timelines, and strategic goals •  Partner closely with the Account Manager + Business Developer to deliver against shared booking and margin targets by keeping proposal throughput high, timelines tight, and commercial details accurate •  Drive proposal momentum by proactively managing client questions and objections, reinforcing Konovo’s value proposition, and securing alignment on scope, feasibility, and timelines •  Own the sales-to-operations handover: produce clear, concise, and accurate documentation for the project management team, highlighting all client-specific requirements, assumptions, and expectations •  Support smooth delivery during fieldwork by handling in-flight clarifications and objections, coordinating with internal teams to resolve issues quickly and protect client experience •  Stay actively informed on industry developments, monitoring healthcare market research trends, client activities, and competitor movements across the European region to anticipate needs and strengthen account decisions •  Leverage Salesforce (CRM) to accurately track bids, pipeline activity, and sales progress, ensuring clear visibility and smooth coordination across teams ## What We’re Looking For: •  A proactive, ownership-driven operator with strong analytical and problem-solving skills •  3–5 years of experience in proposal management, account support, or account management within the healthcare research sector (or closely related market research environment) •  Strong proficiency in Microsoft Office, especially Excel; Salesforce is an advantage •  Strong communication skills in English (written and verbal) and the ability to work effectively in cross-functional, global teams •  Comfort operating with increasing independence—able to manage multiple concurrent proposals, prioritize effectively, and drive work forward with minimal oversight •  High attention to detail and proven ability to perform in a fast-paced, high-volume environment •  Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience ## Why Join Konovo? •  Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected •  Join a fast-growing global team with opportunities for professional growth and advancement •  Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility •  Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance •  Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience •  Make a real-world impact by helping healthcare organisations innovate faster If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you! **Apply now to be part of our journey.**