Associate Account Manager - Central Queue

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job
As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.

Responsibilities

• Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.

• Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.

• Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.

• Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.

• Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.

• Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.

• 2+ years of experience in account management, customer success, or sales operations.

• Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.

• Experience using data analysis to inform business decisions and influence partner strategy.

Preferred Qualifications

• Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.

• Experience influencing senior decision-makers through data-backed storytelling and consultative communication.

• Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.

• Exceptional written and verbal communication skills tailored for a professional, remote-first environment.

• Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office —giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.