Associate After Sales Manager- Ethiopia

Job description

**Location: Addis Ababa** **About the role:**Sun King is looking for an experienced After-Sales Manager to oversee its After-Sales operations in Ethiopia. This role focuses on delivering high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical assistance. You will manage the After-Sales team, improve operational processes, and maintain productive relationships with customers, service partners, and internal teams. Your work will help build customer confidence, strengthen customer retention, and deliver a consistent, high-quality service experience. You will also work across departments to resolve customer issues, including product replacements, warranty claims, troubleshooting, logistics, and service training. If you are passionate about customer experience, enjoy finding practical solutions, and excel at improving service operations, this opportunity is for you!