Associate Analyst, Operations Support

Associate Analyst, Operations Support San Antonio, TX $19 1 Year Qualifications: • Associate or Bachelor’s Degree • Minimum 3-5 years related experience in a corporate business administration role. • Demonstrate working knowledge of business unit sales organizations and field sales operating practices. • Proficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy. • experience advantageous. • Excellent attention-to-details. • Ability to perform in-depth research independently. • Proven strong customer service, interpersonal, communication and problem-solving skills. • Ability to understand, and interpret contract documents, T’s & C’s, procedures, or regulations. • Ability to draft business correspondence and procedural documents. • Ability to effectively present information and respond to contract-related questions from customers and other internal departments. • Ability to work independently and with others to support strong team development. • Be able to work effectively in an extremely fast-paced and high volume transactions environment. • Strong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution. • Willingness and ability to accept and take on additional projects and responsibilities as requested. • Ability to handle confidential material and information in an ethical and professional manner. • Healthcare or medical device industry experience advantageous. • Prior vendor credentialing experience a big plus. Responsibilities: Reporting directly to the Manager, Operations Support, this position assists in the day-to-day on/offboarding, vendor credentialing, eClass and eTime support of the Field Sales and Service organization across US Region’s Business. This role will be a key player involved with the transformation and harmonization of the on/offboarding, vendor credentialing, eClass and eTime program for the new combined company. The primary goal of this position is to increase field rep productivity, maximize new hire experience, ensure operational efficiencies, manage credentialing program compliance, eTime timesheet accuracy, as well as system and process integrity. This position partners closely with others, including Sales and Service Team Leaders, Cross-functional Business Partners, HR, IT, Contracts, Legal and 3rd party suppliers to administer the policies, procedures and operations of the on/offboarding, vendor credentialing, eClass and eTime program. This position is a challenging and critical/highly visible role, works with all levels of associates and management. The right fit will be someone who has the creativity to solve problems, thrive independently, and be a people-person, organized and have exceptional communication skills. We're looking for an engaged and customer-focused professional with strong computer & analytical skills, as well as superb time management and prioritization abilities. The best candidate for this position is a self-starting, organized, personable, multi-tasker that can handle a high stress environment and prioritize their tasks in order to be successful in both roles. This person will also have the ability to identify opportunities for cost savings/avoidance, process improvements, evaluate relevant options and execute appropriate solutions. He/she will operate with minimal direction, a sense of urgency, and strong accountability for his/her results. He/she will need to be able to demonstrate assertiveness in ensuring the program integrity is being upheld when challenged. Essential Responsibilities: Vendor Credentialing • Responsible for administering, promoting and supporting vendor credentialing best practices and processes for our field based associates, which include solid understanding, interpretation and enforcement of vendor credentialing process. • Handle day-to-day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document uploads, resolution of account discrepancies and access issues with credentialing agencies and hospital customers. • Provide pre and post annual sales meeting “shot bar” event credentialing support as required. • Assist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer. • Communicate and interact with field based associates on process and collect any necessary documents. • Maintain and organize all individual personnel credentialing files and databases needed for credentialing process. • Maintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines. • Serve as liaison between the Operations Support, field staff, Legal / Contracts to provide input on terms and conditions that are applicable to our credentialing program. • Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters. • Support the maintenance & enhancement of process documentation and training materials. • Administer routine credentialing related background/healthcare sanction check efforts. On/offboarding • Provide support to on/offboarding process for new sales hires, transfers, and terminations across various BU’s. Tasks include but not limited to working with HR, hiring manager and candidates to collect key personnel data, updating databases, submitting IT tickets, ordering mobile devices, setting up AD Security Groups, distribution groups, Qlikview, Salesforce, RSS, GINA account, SAP, inventory account, editing distribution list membership, assign role based training in LMS, facilitate CONCUR account application, verify SAP org structure, provisioning various business system access, communicating and facilitating key onboarding information with new hires or transfers, coordinating company asset retrieval upon termination, etc. • Serve as primary contact for all on/off/crossboarding activities and inquiries. • Work with IT / HR to resolve new hire data and system access issues, and take appropriate steps to escalate as necessary. • Support training for new hires in areas of responsibilities. eClass Admin • Responsible for E-Class Quality system administration and program/objective configuration • E-Class system issue investigation and resolution • Configures and maintains functional training Job Functions for GCS / Sales • Working closely with GCS Subject Matter Expert of each of the functional group to assist them in ensuring their respective training items are maintained properly and items in each “role” appropriate • Reviews Quality System document releases for GCS ownership with SME input • Acts as liaison between Quality department, Learning Services and GCS on all E-Class training issues • Responsible for working with all levels of the functional organizations to sustain GCS Job Functions and support the Quality Management System to maintain regulatory compliance. • Creates new GCS / Sales Job Functions and assigns to appropriate groups with SME input • Responsible for assigning/maintaining training program and objectives for all GCS associates. • Run various reports to support GCS training compliance eTime • Assume role as primary contact for all Global Customer Service eTime inquiries. • Administer eTime (ADP) timekeeping system for Global Customer Service hourly associates. • Responsible for accurate and timely payroll submission for each pay period. • Perform bi-weekly pay period close checklist and procedures. • Perform and manage all historical edits within eTime. • Update eTime queries based on organizational structure change for reporting purposes. • Partner with IT, Payroll and ADP to resolve all SAP / eTime interface time punch errors & issues. • Provide eTime training to new hires and managers. Travel Requirements While this position in general does not require travel, during the initial training period, you will be required to travel to an out-of-state office location for up to 6 weeks. You might also be required to travel to the annual national sales meeting location for meeting support. Sandra Taylor 571-267-4186 Sandra Taylor 571-267-4186 BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.