Associate Care Representative

Job description

For almost 30 years, SQA Services has been a premier leader in the provision of managed supplier quality services for audits, assessments, remote surveillance assessments, corrective actions, remediation, inspections, and engineering to manufacturers within all industries. We deliver services by deploying associates who are located throughout the United States and in 90+ countries around the world to your supplier sites. Our associates are expert quality assurance professionals with broad experience and local knowledge who can represent our clients on-demand and on-site faster than our competitors. We are seeking a proactive and people-focused professional to serve as a key liaison between employees, human resources, and on-site teams. In this role, you will be the primary point of contact for employee support—addressing inquiries, resolving issues, and ensuring positive, compliant employee experience. You’ll manage timekeeping processes, support onboarding, maintain accurate records, and assist with investigations, all while collaborating cross-functionally to support operations and project success. ### Key Responsibilities: - Serve as the primary point of contact for employee inquiries related to policies, timekeeping, and general concerns - Resolve employee issues promptly while maintaining professionalism and confidentiality - Maintain accurate records of employee interactions and support HR investigations as needed - Assist with timesheet reviews and the approval process - Guide employees in using self-service tools such as STEPQ - Collaborate with HR and cross-functional teams to support operations, project execution, and enhance overall employee experience - Support onboarding tasks for new hire associates ### What You'll Need: - Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) - Strong communication and interpersonal skills, with a professional and approachable demeanor - Effective problem-solving abilities, including conflict resolution and de-escalation - Ability to manage multiple priorities while staying organized and detail oriented - Sound judgement in determining when to resolve or escalate issues - Emotional intelligence, including active listening, empathy, and professionalism under pressure - Receptive to feedback with a continuous improvement mindset - Ability to demonstrate a firm but fair demeanor in decision making ### Preferred Experience & Skills: - 3+ years of experience in an admin or HR role - 1+ year of experience in a manufacturing environment or consulting company