Associate Client Experience Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Client Experience Manager based in India.** This role is an opportunity to help B2B clients turn marketing strategies into measurable business outcomes. You’ll build trusted relationships with clients while understanding their goals, KPIs, and evolving business needs. You’ll provide data-driven guidance across account-based marketing, digital advertising, and campaign performance. Working closely with Sales, Campaign Operations, and internal specialists, you’ll ensure campaigns are delivered accurately and on time. You’ll become a trusted advisor who proactively identifies opportunities, solves challenges, and drives ongoing client value. The role offers exposure to global teams and a fast-moving marketing technology environment. It’s ideal for a detail-oriented, analytical, and client-focused professional who enjoys taking ownership and making an impact. ### Accountabilities - Understand and document client objectives, KPIs, and desired business outcomes in collaboration with Sales and other stakeholders. - Create and maintain client success plans, tracking progress and identifying opportunities to improve performance and value realization. - Provide proactive, data-driven guidance and best practices to help clients achieve their marketing and business goals. - Advise clients on account-based marketing strategies, campaign optimization, digital advertising, and the effective use of available data and solutions. - Build functional expertise in marketing technology, digital advertising, and ABM to serve as a knowledgeable and trusted client advisor. - Support complex client accounts and act as an expansion resource for other team members when additional expertise is required. - Coordinate delivery processes across internal teams and engage the appropriate resources to ensure client needs are addressed effectively. - Partner with Campaign Operations to ensure client campaigns are executed accurately, successfully, and on schedule. - Regularly communicate campaign progress, performance insights, and recommendations to maintain engagement and demonstrate ongoing value. - Act as a client advocate by identifying and removing obstacles, minimizing escalations, and communicating client feedback and enhancement requests to internal teams. - Manage multiple priorities simultaneously while maintaining strong attention to detail, accountability, and service quality. ## Requirements - 2+ years of experience in Customer Success, Account Management, Digital Advertising, Marketing, or a related discipline. - Basic understanding of digital marketing and/or Account-Based Marketing (ABM). - Previous experience in a client-facing role supporting external customers in a professional environment. - Ability to quickly understand client needs and translate them into practical campaign, marketing, and optimization recommendations. - Familiarity with marketing and sales technologies, including CRM and Marketing Automation Platform (MAP) tools. - Strong analytical, problem-solving, troubleshooting, and critical-thinking skills. - Highly organized and detail-oriented, with the ability to manage multiple workstreams and maintain accountability for deliverables. - Strong written and verbal communication skills, including confidence engaging with senior and C-level stakeholders. - Ability to work effectively in a collaborative, cross-functional environment with teams operating across different regions. - Comfortable working with data and using insights to identify opportunities, solve client challenges, and improve outcomes. - Adaptable, proactive, and resourceful, with the ability to operate effectively in a fast-paced environment. - Willingness to work US hours as required by the role. - For the Pune-based working arrangement, candidates should be comfortable commuting to the office three days per week; the position is on-site during probation and transitions to a hybrid model afterward. ## Benefits - Salary range of **₹1,400,000–₹1,600,000 per annum**. - Competitive compensation and benefits package. - Employee recognition programs celebrating individual and team achievements. - Professional development and learning opportunities to support career growth. - Global exposure through collaboration with colleagues across India, Singapore, the UK, and the US. - Opportunities to participate in annual team offsites and connect with colleagues in person. - Lifestyle spending account that can be used toward eligible wellness and work-from-home needs. - Remote and hybrid working arrangements, subject to role and location requirements. - A collaborative culture centered on accountability, teamwork, urgency, respect, integrity, and innovation. - Opportunities to work at the intersection of marketing technology, digital advertising, data, and ABM. - A supportive environment focused on helping employees develop their careers and take ownership of their growth. - Benefits and perks may vary depending on employment status, location, and eligibility.