Associate, Client Success

Job description

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365 https://www.valence.co/blog/valence-microsoft-365-may-2026 Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance. And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself. The Role This role will join our growing deployment team to deliver consistent, high-quality coaching sessions and webinars that routinely generate positive participant feedback, while maintaining efficient operations in support of the broader CS team. Through excellent customer service, you will build and nurture strong relationships with our global clients, actively contributing to the successful expansion of our product. About Valence We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing. We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb. Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry. What You'll Do Client Enablement & Webinar Delivery (70-80% of time) - Take center stage by leading dynamic live webinars for the users of our Fortune 500 clients, helping them unlock the full value of our products - Deliver engaging, thoughtful training sessions that leave participants inspired and equipped to succeed - Follow up with participants to offer additional support and tailored resources - Consistently achieve high satisfaction scores and drive strong engagement across all sessions Program Operations (20-30% of time) - Oversee team operational needs to ensure seamless execution of all enablement programs - Monitor and analyze webinar, call, and training metrics to optimize outcomes and improve experiences - Design and customize impactful training materials to address diverse user needs and continuously elevate our learning initiatives What We’re Looking For - 2-5 years of professional experience in a fast paced environments, startups preferred - Excellent presentation and virtual facilitation skills - Ability to build rapport quickly and maintain professional relationships virtually - Fluency in English required; additional European languages (German, French) are a plus - High velocity execution skills with natural attention to detail - Self-motivated, adaptable, and resilient with a desire to exceed expectations - Comfortable working independently across time zones - Willingness to embrace challenges, experiment, and learn through feedback - Clear motivations for wanting to join an early-stage team What you'll get Ownership & Rapid Growth - Outsized missions from day one, with direct responsibility for company-defining projects - Work alongside the executive team with transparency into strategy and decision-making - Influence on direction through real-time customer feedback and market insights AI-First Operator - Work directly with cutting-edge AI models and next-generation platforms - Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries - Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale Compensation - Competitive salary including base + bonuses - Comprehensive health coverage (medical, dental, vision) from day one - Generous PTO, company-wide R&R shutdowns, and paid parental leave - Retirement plan support for US and global employees Equity - Meaningful ownership in a venture-backed company at a growth inflection point - Financial upside that comes from scaling fast - Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact Top-Performing Culture - A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together Learn more about us and meet our team here https://www.youtube.com/watch?v=VGYZ59n_x-c Location and Work Environment This role is 3 days a week (Tues - Thurs) minimum in office in Central London (Waterloo). Candidates must be comfortable working with colleagues in different time zones (US), and have valid travel documents to visit European countries as well as the US and Canada as needed. Diversity and Inclusion We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co. Valence is committed to protecting the privacy of all applicants. Information you submit will be used for recruiting, evaluation, legal compliance, and recordkeeping purposes only. We do not require access to personal account credentials at any stage of the hiring process. For more information, see our Candidate Privacy Notice https://www.valence.co/other/candidate-privacy-notice. #LI-HYBRID