Associate Cloud Support Engineer

Note : We send analytical assessments upon applying. Position Overview: Cloud Support Engineers are at the forefront of delivering exceptional customer experiences across the Strategy Product Suite. They tackle complex technical challenges, empower customers to achieve their goals, and play a vital role in building and strengthening the Strategy Community. This role is perfect for individuals who are passionate about technology, eager to expand their expertise, and motivated by the opportunity to transform challenges into impactful solutions that drive customer success. Responsibilities: Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities Support day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities. Perform incident response including troubleshooting of the infrastructure and platform related issues Collaborate and communicate effectively with peers, internal application and software development teams Prioritize and communicate product defects and enhancements to development teams Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums Enhance personal and professional growth by participating in Internal Development Programs Qualifications: Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field. Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies Windows/Linux system administration knowledge Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP Strong analytical and troubleshooting skills and experience Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure Excellent oral and written English communication skills Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud) Location: This position is based at our Headquarters in Tysons, VA ( Monday through Friday; 8:30 am – 6:00 pm ) Compensation The base salary range for this role is $75,000 to $85,000 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs. Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable. Apply today Ready to think boldly, grow quickly, and make an impact from day one? Join Strategy and help drive the future of AI, analytics, and financial innovation while building a career without limits. Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis. Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at . Visit Strategy’s Careers page for additional information. Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.