Associate, Collections Analytics and QC

Job description

Get to Know the Team The Regional Collections team is an experienced and diverse group responsible for driving collection strategies, training, quality control, data, and analytics across multiple markets and segments. We help maintain portfolio quality within set targets. We are committed to new ideas, collaboration, and delivering measurable results. If you're looking for a supportive environment where you can make a meaningful impact, we'd love for you to join us! Get to Know the Role We are looking for an Associate, Regional Collections Analytics and Quality Control (QC) to support the team in data-related processes as well as quality control, and analytics related processes in the Collections area. You will report into the Manager, Regional Collections Analytics, QC & Training and be based in First Avenue, Petaling Jaya office. The Critical Tasks You Will Perform AI Continuous Improvement: Explore and implement conversational AI tools, such as ChatGPT or other LLMs, to enhance analytics and quality control and improve workflows. Data Analytics and Quality Control: Use data-driven analytics platforms to identify trends, create applicable insights and improve collections strategies. Ensure business-related quality control by reviewing communication templates, monitoring call quality, overseeing internal processes, and ensuring compliance with legal and regulatory standards. What Essential Skills You Will Need Experience, Education and Technical Expertise: A Bachelor's degree in Business Artificial Intelligence Systems, Analytics, Computer science or a related field At least 1 year of experience in reporting, analysis, and with exposure to AI-driven tools and methodologies. Individuals with less experience but strong interest and relevant skills are also welcome to apply. Experience working with new AI-powered tools and platforms for collections management and optimization. Expertise in presenting complex information and prompt engineering methods to non-technical partners and lead collaboration across diverse teams. Proficiency in SQL is necessary for this role. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.