Associate Compliance - instashop

Job description

Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards. Monitor compliance related to uniforms, safety equipment, company assets, mobile applications, attendance, and operational procedures, identifying and reporting any violations. Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related documentation, and contractual compliance to ensure accuracy and adherence to agreed standards. Investigate operational violations, misuse of company assets, policy breaches, and process deviations, providing detailed reports and recommendations for corrective and preventive actions. Prepare compliance reports, audit findings, and performance dashboards, highlighting trends, recurring issues, and improvement opportunities for management. Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to ensure timely resolution of audit findings and successful implementation of corrective action plans. Support the development and continuous improvement of operational SOPs, compliance checklists, and audit frameworks to strengthen operational governance. Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively implemented across all operational sites.. Own the governance of the vendor penalty process by auditing penalty applications, ensuring full adherence to the approved penalty scheme, identifying discrepancies, and recommending corrective actions when required. Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field. 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations. Experience conducting operational audits and compliance reviews is highly preferred Strong analytical and investigation skills with excellent attention to detail. Excellent reporting and communication skills. Advanced proficiency in Microsoft Excel; Power BI is a plus. Ability to work independently, conduct field visits, and manage multiple operational locations.