Associate Compliance Operations Administrator

Job description

Company Description We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole. Job Description We are actively seeking an Associate Compliance Operations Administrator to join our dynamic Compliance Department. This role is pivotal in supporting day-to-day operations within the department, with a focus towards investigating and resolving of complaints, scrutinizing and approving marketing content, GDPR requests and maintaining ongoing compliance reporting. The successful candidate must also be prepared to tackle ad-hoc tasks that arise within the department. Responsibilities include: Handling of Complaints: Thoroughly investigate complaints logged by the support department, employing meticulous attention to detail and a commitment to resolution. When deemed necessary, serve as the point of contact with dispute intermediaries, ensuring a seamless and fair dispute resolution process that upholds customer satisfaction and compliance standards. Query Handling: Promptly and efficiently address inquiries received through the Compliance mail-box and project boards, ensuring clear and effective communication with stakeholders. GDPR Compliance: Support the team in gathering and organizing data requests pertaining to GDPR across all jurisdictions, meticulously adhering to data protection regulations and privacy standards. Internal Reporting: Compile comprehensive and insightful monthly reports summarizing compliance activities, offering valuable data-driven insights to aid the Compliance team's decision-making processes. Regulatory Reporting: Collaborate closely with internal departments to compile and deliver accurate and comprehensive data reports to regulatory authorities in licensed jurisdictions, ensuring strict adherence to specified deadlines. Marketing Quality Assurance: Conduct thorough quality assurance assessments on marketing through several mediums (website, social media, streaming platforms, bespoke marketing campaigns), SEO content to guarantee alignment with established standards and regulatory requirements, contributing to our commitment to compliance. Documentation Management: Maintain and update company manuals and documents that pertain to compliance procedures and protocols, ensuring accuracy and accessibility for the team. Cross-Functional Collaboration: Actively engage in collaborative efforts with diverse internal departments to efficiently execute tasks and projects within specified time frames. Foster open communication and cooperation to achieve collective goals. Any other ad-hoc tasks or project that may be assigned per the needs of the Compliance Department and the organisation. What we are looking for: A bachelor’s degree or equivalent certification in a relevant field (e.g. Compliance, Law, Business Administration, Project Management/Co-ordination) or equivalent in work experience will be considered advantageous. Proficiency in the English language, with the ability to communicate effectively in business level English to all stakeholders. IELTS certification will be considered advantageous. Prior experience in a Compliance or Administrative role is beneficial but not mandatory. Strong proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. Proficiency working on project boards (Trello, Asana or Click UP) – highly advantageous but not mandatory. Outstanding time management and organizational abilities, with the capacity to meet multiple daily deadlines. Keen attention to detail and a strong focus on quality as well as a solution driven and results-based mindset. What's in it for YOU? Excellent work environment Monetary vouchers on Birthdays and other special occasions Fully equipped kitchen and in-house entertaining space Eligibility to enrol in Company's medical insurance plan Eligibility to enrol in Company's pension plan Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities Casual dress code A chance to advance professionally inside one of the world's largest iGaming organisations What Life at SkillOnNet is like! SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.