Associate, Corporate Account Operations

Job description

BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $125 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The Brokerage Account Operations group is the backbone of our investment products, responsible for accurate, compliant, and scalable account processes across the platform. Within this group, the Registered & Complex Accounts team acts as the subject matter expert for registered plans and complex account structures - including corporate, trust, and other non-personal entities - ensuring they’re opened, maintained, and administered correctly in line with CIRO and FINTRAC rules. ABOUT THE ROLE Reporting to the Manager, Non-Personal Account Operations, you will be a core member of the team responsible for the operational execution of corporate and non-personal account onboarding: reviewing KYB/KYC information, verifying documentation, and updating systems so accounts are ready to use and easy to service. You’ll work closely with other team members and your Manager to complete assigned work accurately and on time, proactively suggest next steps, and surface issues or risks when something doesn’t look right. Over time, you’ll deepen your expertise in entity onboarding and become a go-to person within the team for corporate account processes. IN THIS ROLE, YOU’LL HAVE THE OPPORTUNITY TO: EXECUTE CORPORATE & ENTITY ONBOARDING AND MAINTENANCE - Process day-to-day onboarding requests for corporate and other non-personal entities, including reviewing KYB/KYC information, beneficial ownership details, and corporate documentation with a high level of accuracy. - Complete assigned corporate account opening, updates, and maintenance tasks across our systems, ensuring data is captured correctly and records are kept audit-ready. - Follow established SOPs, checklists, and runbooks for corporate onboarding and maintenance, asking for clarification when edge cases or ambiguous situations arise. - Support more complex scenarios (e.g. changes to directors/owners, signing authorities, or corporate structures) by gathering the right information, documenting the scenario clearly, and partnering with Senior Associates or your Manager on next steps. DELIVER ACCURATE, RELIABLE, AND COMPLIANT OPERATIONS: - Perform error-free and on-time tasks and analysis with appropriate support from the team, conducting basic quality control and reality checks on your own work. - Use operational tools to track work, monitor progress against SLAs, and keep your Manager updated on volume, backlogs, and any blockers you’re facing. - Maintain strong awareness of CIRO and FINTRAC expectations for non-personal entity onboarding, following all security and privacy protocols and escalating potential risks promptly. SUPPORT PROCESS IMPROVEMENT AND DOCUMENTATION: - Work with your team members and Manager to suggest and develop scrappy, actionable improvements to day-to-day workflows (e.g., simplifying checklists, improving templates, tightening controls) that make corporate onboarding more efficient and reliable. - Help maintain and refine SOPs and internal documentation by flagging gaps, inconsistencies, or confusing steps you encounter in your daily work. - Participate in small projects and experiments to streamline operations and contribute feedback on new tools and features from an operational perspective. COLLABORATE, COMMUNICATE, AND GROW: - Work closely with teammates in Registered & Complex Accounts, CXO, BDR, Funding/Internal Transfers, AML, and Compliance to resolve account issues and provide clear, hypothesis-driven updates on what’s happening and what you recommend we do next. - Engage effectively with others by listening actively, being approachable and collaborative, and building strong relationships with peers and broader teams. - Take an active role in onboarding and supporting newer team members in your areas of expertise (e.g., walking them through standard processes or sharing tips you’ve learned). - Take ownership of your professional development by setting up PD chats with your Manager, seeking feedback proactively, and acting on both formal and informal coaching. WHAT YOU’LL BRING: - Operations experience in financial services: 1-3 years of experience in operations, client support, or back-office functions within financial services (e.g., brokerage, banking, wealth management, fintech) with exposure to onboarding or account administration. - Interest in corporate & entity onboarding: A strong interest in learning how corporate and non-personal accounts are opened and maintained in a regulated environment, including why we collect certain documentation and how beneficial ownership and signing authority work. - Solution orientation & problem solving: You’re curious to improve day-to-day issues, identify issues and offer solutions (not just problems), and use a structured, hypothesis-driven approach to your work - even when tasks are repetitive. - Attention to detail and analytical rigour: You perform error-free, on-time tasks with support, are meticulous with details, and are comfortable working with spreadsheets and operational data. - Prioritization and ownership: You’re starting to use an 80/20 mindset to focus on the right things, take responsibility for completing your assigned work well and on time, and ask for help at the right moments to avoid yield loss. - Clear, structured communication: You communicate in a simple and structured way, focusing on the “so what” rather than just the process, and you prepare for meetings or check-ins with clear objectives and questions. - Team mindset and professionalism: You’re positive and motivated even in difficult situations, act respectfully and professionally, and contribute to a collaborative, inclusive team culture. NICE TO HAVE: - Experience working with corporate, trust, or other non-personal entity accounts in a CIRO-regulated dealer or similar environment. - Familiarity with Canadian regulatory frameworks and documentation requirements related to onboarding non-personal entities (e.g., FINTRAC, CIRO, CRA guidance for account opening and recordkeeping). - Completion of the Canadian Securities Course (CSC) or other relevant industry certifications a plus. WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year ✈️ 90 days away: work outside Canada for up to 90 days per year 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.