Associate, Creator Experience

shopmy

New York, NY · New York · United States

Posted Aug 11, 2026

Other
Creator

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Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role

ShopMy is looking for a Concierge Associate to join our Creator Experience team. In this role, you'll provide high-touch, proactive support to a curated cohort of creators — helping them maximize their presence on the platform, link more effectively, and grow their earnings. You'll work closely with Account Managers to execute on creator strategies, surface opportunities, and ensure nothing falls through the cracks.

This is a role for someone who takes pride in the details, moves with urgency, and understands that excellent execution is what turns creator potential into real results.

What You'll Do

Maintain and optimize creator shops, ensuring links and content are accurate, current, and performing
Proactively identify and share linking opportunities with creators — monitoring their content and surfacing relevant products
Flag creator momentum, tier progress, and potential issues to Account Managers in real time
Support creators through responsive, professional communication, including during high-priority moments like sales events and product launches
Collaborate closely with Account Managers to align on priorities, share what you're seeing, and ensure your work is supporting their strategy
Identify and escalate recurring issues that may impact creator growth or platform experience
Champion process improvements and adopt new tools quickly — you're always looking for ways to work smarter

What We're Looking For

0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
High level of organization, with the ability to manage recurring tasks across multiple creators
Strong attention to detail and a track record of reliable, accurate execution
A proactive mindset — you surface opportunities and flag issues without being asked
Clear, professional communication; you keep the right people informed and follow through on what you say you'll do
Resilience and persistence — when creators push back or situations get complicated, you find a path forward rather than accepting a dead end
Genuine curiosity about how creator content drives commerce and how execution connects to monetization
Comfort working in a fast-paced environment where priorities shift and quick turnaround matters
Experience in a creator-facing, talent, or client services role is a plus

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$60,000—$75,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Wellness & Social Stipend
Technology Stipend
Learning & Development Stipend
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO
Brand new NYC HQ office