Associate Credit Services Representative Nordics

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Credit Services function supports Medtronic’s order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities, resolve account issues, and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows, data-driven decision-making, and AI-enabled tools to deliver efficient and compliant customer outcomes. We are seeking graduates and early-career professionals with professional proficiency in Finnish language support customers across our Nordic markets. As an Associate Credit Services Representative, you will support credit and collections activities for assigned customer accounts while developing expertise in customer engagement, financial operations, and digital service delivery. You will collaborate with customers and internal stakeholders to resolve outstanding balances, maintain accurate account records, and contribute to operational excellence within a technology-enabled Credit Services organisation. Primary Responsibilities Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances. Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements. Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems. Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies. Escalate complex customer, account, or workflow issues in accordance with established policies and procedures. Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery. Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications. Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives. Required Qualifications Bachelor's degree and no prior professional experience required. Fluent English and minimum C1 proficiency in Finnish with the ability to communicate effectively in a business environment both verbally and in writing. Proficiency in Microsoft Office applications, including Excel, Outlook, and Word. Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools. Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required. Preferred Qualifications Up to one year of experience in finance, accounting, shared services, customer service, or a related business environment. Experience using enterprise resource planning (ERP) systems such as SAP. Experience supporting customers across EMEA markets. Experience working with customer account management, collections, or order-to-cash processes. Demonstrated interest in process improvement, digital transformation, and technology-enabled service delivery. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92,000.00 PLN - 138,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).