Associate Customer Service Analyst - 1st Shift

Job description

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday – Friday, 7:00am – 4:00pm At GXO Logistics, we believe that our success depends on our ability to provide exceptional support and solutions to our customers. As the Associate Customer Service Analyst, you will be responsible for handling all customer interactions and overseeing the execution of services. If you’re a go-getter, a multitasker, and have a passion for helping others, join GXO and let us help you take your career to the next level. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you’ll do on a typical day: Prepare work orders; troubleshoot and resolve orders and shipment discrepancies as needed Allocate and research inventory for orders Provide customer service to incoming callers, customers and carriers Identify freight and coordinate delivery to ensure customer and company requirements are met in an accurate, timely manner Identify strategies to increase freight from customer and/or to better manage existing opportunities Maintain and generate required reports; properly process, audit and file various documentation What you need to succeed at GXO: At a minimum, you’ll need: Bachelor's degree or equivalent related work or military experience Experience with Microsoft Office, Word, Excel, Outlook It’d be great if you also have: 2 years of experience in supply chain or logistics Spanish Language Proficiency: Fluent in both spoken and written Spanish, with the ability to communicate clearly and professionally with Spanish-speaking individuals. Solid project and time management skills, including multitasking, organizing and managing customer expectations Highly organized, detail-oriented work style, with a proactive and professional attitude Ability to work in a fast-paced environment with rapidly changing priorities; strong problem-solving skills Excellent verbal and written communication skills We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.