Associate Customer Service Specialist with French

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We would like YOU to consider the position below, to reach out to YOUR colleagues, friends and business partners, and to share with your own networks the following open position of Associate Customer Service Specialist with French - based in Warsaw, Poland. It's a great opportunity to join the Customer Service Team at Medtronic and become part of a global healthcare company that improves people's lives by providing innovative medical technologies, services, and solutions. In this position, you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity for the French Overseas Territories market. You will need good communication and customer service skills to provide accurate, consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office. You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues. You will contribute to the company’s goals in the areas of customer satisfaction. Responsibilities may include the following and other duties may be assigned: Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone Entering orders, answering customer queries, and directing customers to the appropriate sales representatives when necessary Tracing shipments and interacting with the transport department to ensure timely deliveries take place Dealing with customer credits and product returns as well as disputes Working together with other stakeholders to achieve the desired outcomes, including other departments to inform, gain input, and support decision making Regularly communicating with sales representatives and other internal departments for any process-related information and, or changes Required Knowledge and Experience: Spoken and written proficiency in French and English – minimum level B2 or equivalent Minimum of 1 year of relevant experience in Customer Service Operations Departments Experience of using Microsoft Office, particularly Outlook and Excel, and willingness to learn new applications/tools Proactive and investigative mindset with a high level of attention to detail and good analytical skills Team player who at the same time can work independently on moderately complex tasks under general supervision Willingness to recommend process improvements to solve issues or improve efficiency Previous experience in an export service department or in providing customer service to the French market, experience of working with SAP ERP and/or EM/Verint tool would be an asset. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 102,400.00 PLN - 153,600.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here