Associate Customer Success Manager

Job description

The Associate Customer Success Managers (ACSMs) connect our clients to LSEG's portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s journey. In a role that is comprised of relationship management, education, and deep functional expertise, ACSMs are responsible for successful adoption and expansion of our capabilities within their assigned accounts. By transforming our client’s business through user adoption of our suite of solutions, the ACSM creates the conditions for optimal renewal and upsell growth in partnership with their peers in Account Management. We are hiring Associate Customer Success Managers across multiple customer and product lines including Sales & Trading (cross-asset), Investment Banking, Research & Portfolio Management and Wealth Management. Responsibilities: Partner with clients to define their business outcomes and deliver educational activities across the customer lifecycle including onboarding, adoption through to long term loyalty. Demonstrate and educate new customers on content and technology tailored to their workflow. Monitor usage data, health gauges and growth opportunities to create actionable insights and strategically pivot when necessary. Collaborate with product sales and account management when new business opportunities are identified through adoption engagements. Ensure customers derive maximum value from their investment, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth. Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption. How You'll be Successful: Adoption / Usage of Solutions Customer Satisfaction Execution of Education Campaigns Retention & Revenue Growth Proactive Customer Engagement Escalation and risk mitigation management Skills and Qualifications: Bachelor’s degree ideally in Finance, Economics, Accounting or Computer Engineering and a passion for building client relationships. Collaborative, effective communicator, strong presentation skills, and a customer first attitude. A self-starter that thrives in a fast-paced environment and has a learn it all mindset. Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner is a plus. Strong project management, technical and problem-solving skills. Passion for the financial markets, and Customer Success discipline. Skilled in Microsoft Office applications and interest in Python. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.