Associate Director (Back Office BA Lead and Product Owner)

Job description

Position Information Hiring Manager: Senior Director Department: Technology Solutions Department Overview The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives. Position Responsibilities The TS Department is seeking an experienced business technology leader to join its Application Development Team. The candidate will lead a team of Business Analysts and product owners while partnering with Fund Accounting, BDC Fund Accounting, Treasury and other business groups to identify process improvement opportunities and deliver technology solutions that drive efficiency, quality and risk reduction. Working at the intersection of business operations and technology, the successful candidate will build strong stakeholder relationships, gather and translate business requirements and collaborate with development teams and vendors to implement scalable solutions supporting critical business processes. The ideal candidate is a hands-on problem solver with strong communication skills, sound judgment, intellectual curiosity and the ability to bring structure and clarity to complex business challenges. Responsibilities include: Business Partnership Building trusted relationships with business stakeholders, executive sponsors, technology colleagues and vendors; actively managing vendors against outcome-driven goals and contractual obligations Developing a deep understanding of back-office business processes, identifying pain points, process gaps and opportunities to improve efficiency, quality and risk management Managing competing priorities, influencing outcomes and maintaining delivery momentum in a deadline-driven environment Adapting quickly to changing priorities in a fast-paced, growth-oriented environment Product Ownership and Delivery Developing subject matter expertise in core technology platforms including WSO, Geneva, Treasury systems and other back-office applications Translating business needs into clear requirements, user stories, use cases, process flows, data flows and success criteria Partnering with development teams and vendors to clarify requirements, prioritize work and ensure solutions meet business needs Supporting all phases of delivery including analysis, design, testing, implementation and post-production support Ensuring delivered solutions meet business requirements, quality standards and operational readiness expectations through thoughtful validation and testing Data Analysis and Application Support Analyzing data using tools such as SQL, Excel pivot tables and other reporting or extraction methods Triaging production issues and coordinating resolution across internal teams and third-party vendors Candidate Requirements Qualifications & Experience: Bachelor’s degree required 15+ years of experience in a similar role within Financial Services Expert knowledge of SS&C’s Geneva platform is required Proven expertise in building and managing large application solutions related to asset management, financial instruments and / or portfolio management Prior experience managing teams across stakeholders, applications, vendors and competing priorities Strong analytical skills to digest, document and translate business requirements for in-house development or customizing / configuring third-party software products Proven experience performing complex data analysis; deep understanding of relational databases with experience writing SQL queries and use of related query tools preferred Results-oriented, highly accountable self-starter with a service mindset, strong delivery orientation and the ability to thrive in a fast-paced, growing, complex environment Must have extensive experience with all phases of the SDLC in a team-oriented, structured yet agile model Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI generated outputs Enthusiastic about working in office and creating a Gold Standard hybrid work culture Critical Competencies for Success Our Gold Standards define key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together. Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome. Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow. Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances. Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance. The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role. Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed. Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications. Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions. Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security. Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs. Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product. Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications. Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience. Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance. Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately. Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources. Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people. Compensation and Benefits For Illinois Only: It is expected that the base salary range for this position will be $140,000 to $215,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors. Golub Capital is an Equal Opportunity Employer. Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility. Please review Golub Capital’s US Job Applicant privacy notice and, for California residents, the California Applicant privacy notice for information on how your personal data is collected, processed and stored.