Associate Director, Business Development (Enterprise Accounts)

Job description

### **Our Journey** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. This is a role with our latest product, **ShopBack Pay,** a new initiative that helps customer earns Cashback in the offline/online world. ### Your Adventure Ahead - **Lead enterprise growth strategy**: Identify, engage, and close high-value enterprise partnerships, driving significant revenue impact for ShopBack - **Own complex, high-stakes deals**: Navigate complex, multi-stakeholder sales cycles and structure strategic partnerships with senior decision-makers - **Drive portfolio performance**: Acquire, manage, and grow a portfolio of enterprise merchants, ensuring strong and consistent revenue growth quarter over quarter - **Build key merchant relationships**: Establish yourself as a trusted advisor to key stakeholders, leading business reviews and unlocking new opportunities for expansion - **Champion merchant success at scale**: Develop a deep understanding of merchant needs and translate them into actionable strategies that maximize long-term value - **Shape product and solutions**: Partner closely with Product and Integration teams to shape offerings, close feature gaps, and deliver solutions that meet evolving enterprise demands - **Drive cross-functional initiatives**: Work with Marketing and other internal stakeholders to design and execute growth strategies that benefit both merchants and ShopBack ### Essentials to Succeed - Minimum 5 years of experience in Business Development or Account Management, ideally within tech, payments, or platform businesses - Strong track record of closing and scaling enterprise partnerships, with experience handling complex, high-value deals - Excellent commercial judgment and negotiation skills, with confidence engaging senior stakeholders - Strategic thinker with the ability to balance big-picture growth opportunities and hands-on execution - Passion for managing a diverse portfolio of enterprise accounts and gaining exposure across the payments ecosystem - A resilient problem-solver who thrives in ambiguity and is not deterred by setbacks - Strong interpersonal and communication skills, with the ability to influence across internal and external stakeholders - Solid analytical skills, with the ability to derive insights and drive data-informed decisions - A self-starter with a strong sense of ownership and a “can’t-is-not-an-option” mindset - Ability to operate effectively in a fast-paced, high-growth environment while managing multiple priorities with precision - Highly motivated to contribute to building and scaling a successful business in a startup environment - Passionate about making a meaningful commercial impact across the region - AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.