Associate Director, Client Services

Job description

**Join a National Top Workplace** Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. **Join Us from Anywhere** While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the *freedom to work remotely*. We understand the importance of work-life balance and support our team with: · Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits [here](https://kobie.com/wp-content/uploads/2026/06/Perks-Benefits-one-pager.pdf)[.](https://kobie.com/wp-content/uploads/Perks-Benefits-one-pager_2024.pdf) Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. **Travel Requirements:** As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role. ### About the team and what we'll build together At Kobie, Client Services exists to champion client satisfaction while strategically growing our business, turning Kobie from vendor into valued partner for some of the world's most recognized brands. We are the stewards of those relationships, and we lead with trust, clarity, and measurable impact. You own the program. As Associate Director, Client Services, you'll lead the day-to-day client and internal partnership on one or more retail accounts, shaping loyalty strategy with data and insight and leading cross-functional teams to deliver programs that move our clients' bottom line. **In the Retail Vertical, this means:** You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business. ### How you will make an impact - **Day-to-day relationship:** Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction. - **Program strategy and performance:** Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI. - **Campaigns that drive engagement:** Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners. - **Early warning system:** Anticipate issues before they escalate and drive them to resolution. - **Growth ideas:** Spot expansion opportunities and build the growth roadmaps account leaders take to clients. - **Platform and launch readiness:** Lead product conversations with confidence and own client readiness for launches and major initiatives. ### What you need to be successful - 8 to 10 years in marketing, customer loyalty, or CRM roles. - Strategic vision paired with hands-on execution. - Strong analytical skills and comfort turning data into decisions. - Knowledge of CRM, loyalty platforms, and customer segmentation. - Ability to lead cross-functional teams through influence in a fast-paced environment. - Bachelor's degree in marketing, business, or a related field. - Ability to travel up to 15%. - **Bonus Points** - Loyalty program management experience. - Background in retail, e-commerce, or hospitality. - Client services or sales experience, or an advanced degree or certification in marketing or customer engagement. **Where this role leads**: Director, Client Services, where you become the visible account lead with revenue and growth ownership.