Associate Director, Communications

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role 1. Corporate Reputation & Strategic Narrative Lead the development and execution of Kyndryl Japan’s communications strategy to strengthen corporate reputation and support Japan business priorities in alignment with G lobal Corporate Affairs objectives. Develop and drive strategic narratives that clearly articulate Kyndryl’s value proposition, market differentiation, and leadership position in Japan. Identify emerging trends, industry developments, and market opportunities to proactively shape communications strategies and stakeholder perceptions . Ensure consistency and strategic alignment of messaging across all communications channels. Partner with business leaders and SMEs ( subject matter experts ) to identify and develop stories that reinforce Kyndryl’s market position and thought leadership. Lead integrated thought leadership initiatives that strengthen Kyndryl's reputation and support business growth across priority industries and technologies. Use data, market insights, and stakeholder feedback to evaluate communications effectiveness and continuously optimize communications strategies. 2. Executive Positioning & Stakeholder Engagement Partner with Kyndryl Japan executives to provide strategic communications counsel on positioning, visibility, thought leadership, and reputational considerations. Drive executive visibility programs that elevate the profile of Kyndryl Japan leaders across media, and other external and internal forums. Lead the development of executive communications materials, including briefing documents, talking points, Q&A, and presentation content. Partner closely with Global Corporate Affairs and business leaders to ensure communications activities are aligned with broader business priorities . Build and maintain strong relationships with priority media that support Kyndryl’s reputation and business goals. 3. Integrated Communications, Agency Management & Crisis Communications Develop and lead integrated communications plans that align external communications , thought leadership, and public affairs activities to maximize business impact and stakeholder engagement. Lead and manage Kyndryl Japan’s public relations agency partnership, providing strategic direction, establishing priorities, and ensuring high-quality execution and measurable outcomes. Direct earned media strategies that increase Kyndryl’s visibility and influence across technology, business, and mainstream media. Manage communications planning and response activities for issues and crisis situations that may affect Kyndryl’s reputation, ensuring effective stakeholder communications. Establish and m anage communications measurement frameworks to assess performance, demonstrate impact, and inform future communications strategies. 4 . Government Affairs and Policy Support – Coordination and Execution Support the execution of Japan's Government Affairs activities by aligning global Government Affairs priorities with local business and stakeholder requirements. Manage Kyndryl ’ s government affairs agency in Japan , providing strategic direction, coordinating priorities, and ensuring high-quality execution. Serve as a liaison between Government Affairs, Policy , and the agency to ensure appropriate alignment on policy-related initiatives and reputational considerati ons. Support an effective operating cadence across Government Affairs & Policy , and the Govern ment Affairs a gency to proac tively monitor policy developments and potential reputational implications. Ensure Government Affairs activities are integrated with external communications, and thought leadership initiatives to maximize overall Corporate Affairs impact. Who You Are Required Technical and Professional Exp erience 8+ years of progressive experience in external communications, corporate communications, or public relations, gained in-house and/or at a communications agency. Proven ability to drive communications strategies independently, identifying issues and opportunities proactively and taking ownership from concept through execution (self-starter mindset). E xperience supporting executives communications and advising senior stakeholders through strategic communications counsel. Strong experience working with both technology-focused and business/general media, including securing high-impact coverage. Excellent strategic thinking, storytelling, and project management skills, with the ability to manage multiple priorities and stakeholders. Strong stakeholder management skills with a collaborative and solution-oriented approach. Experience managing communications and/or public affairs agencies and external partners. Exposure to public affairs, policy, government engagement, or stakeholder engagement activities is an advantage, though deep subject matter expertise is not required . Hands-on experience working in an international environment across diverse cultures and functions . Exceptional written, v erbal and presentation skills with strong a ttention to detail. Calm under pressure, adaptable, and results-oriented, with sound judgment in complex situations. A true team player with “ no ego ” mindset . Strong business - level Japanese and English language skills . Experience in IT, technology, or B2B services industries preferred. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.