Associate Director Consumer Health

Job description

**Job Duties:** - Lead the enterprise and regional rollout of Longevity and AI enablement programs, translating organizational strategy into actionable site- and regional-level workflows. - Maintain the enterprise Consumer Health & AI Playbook, covering clinical intake, front-desk workflows, product guidelines, vendor coordination, and compliance standards. - Collaborate with Clinical Leadership, Marketing, and Operations to design best-practice patient journeys, standardized launch checklists, and go-to-market strategies. - Direct and mentor a team of Consumer Health Field Trainers, establishing field coaching cadences, site visitation schedules, and individual accountability metrics. - Oversee the development of standardized training modules, front-desk scripting, job aids, patient consent protocols, and "Train-the-Trainer" frameworks. - Ensure consistent instructional delivery across all outpatient imaging centers and regional operations. - Lead multi-region and site-level performance tracking, monitoring attachment rates, Longevity volume, conversion metrics, and consent compliance, driving performance against budgeted volume, adoption, and revenue targets in partnership with Operations and regional leadership. - Produce standardized scorecards and deliver executive summaries and strategic recommendations to regional directors and executive leadership. - Identify underperforming centers or regional workflow bottlenecks, deploying field trainers to execute targeted corrective action plans. **Leadership Responsibilities:** - Lead, mentor, and develop team members to consistently achieve performance goals. - Deliver timely, constructive feedback, recognizing achievements and addressing performance issues when needed. - Assess staffing requirements and partner with HR to recruit, hire, and seamlessly onboard new employees. - Cultivate a positive and collaborative, patient first-driven workplace culture that reflects the company’s mission and vision, with a focus on engagement and retention. - Make strategic, well-justified decisions in alignment with organizational policies and objectives. - Direct operational, budgetary, and financial activities within area of responsibility. **Education and Experience:** - Bachelor’s degree in Healthcare Administration, Business, Education, or a related field required; Master’s degree preferred. - 5+ years of progressive leadership experience in multi-site healthcare operations, clinical practice management, or healthcare product/program rollout. - Demonstrated experience managing direct reports and leading cross-functional enablement or training initiatives across multiple regions. **Work Environment & Physical Requirements:** Ability to travel regionally and enterprise-wide as needed (up to 30–40%).