Associate Director - Customer Technical Solutioner (CTS) - DWS

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Join the innovative team at Kyndryl as a Client Technical Solutioner and unlock your potential to shape the future of technology solutions. As a key player in our organization, you will embark on an exciting journey where you get to work closely with customers, understand their unique challenges, and provide them with cutting-edge technical solutions and services. Picture yourself as a trusted advisor – collaborating directly with customers to unravel their business needs, pain points, and technical requirements. Your expertise and deep understanding of our solutions will empower you to craft tailored solutions that address their specific challenges and drive their success. Your role as a Client Technical Solutioner is pivotal in developing domain-specific solutions for our cutting-edge services and offerings. You will be at the forefront of crafting tailored domain solutions and cost cases for both simple and complex, long-term opportunities, demonstrating we meet our customers' requirements while helping them overcome their business challenges. At Kyndryl, we believe in the power of collaboration and your expertise will be essential in supporting our Technical Solutioning and Solutioning Managers during customer technology and business discussions, even at the highest levels of Business/IT Director/LOB. You will have the chance to demonstrate the value of our solutions and products, effectively communicating their business and technical benefits to decision makers and customers. In this role, you will thrive as you create innovative technical solutions that align with industry trends and exceed customer expectations. Your ability to collaborate seamlessly with internal stakeholders will enable you to gather the necessary documents and technical insights to deliver compelling bid submissions. Not only will you define winning cost models for deals, but you will also lead these deals to profitability, ensuring the ultimate success of both our customers and Kyndryl. You will play an essential role in contract negotiations, up to the point of signature, and facilitate a smooth engagement hand-over process. As the primary source of engagement management and solution design within your technical domain, you will compile, refine, and take ownership of final solution documents. Your technical expertise will shine through as you present these documents in a professional and concise manner, showcasing your mastery of the subject matter. You’ll have the opportunity to contribute to the growth and success of Kyndryl by standardizing our go-to-market pitches across various industries. By creating differentiated propositions that align with market requirements, you will position Kyndryl as a leader in the industry, opening new avenues of success for our customers and our organization. Join us as a Client Technical Solutioner at Kyndryl and unleash your potential to shape the future of technical solutions while enjoying a stimulating and rewarding career journey filled with innovation, collaboration, and growth. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience • 5+ years of experience in IT service management, IT sourcing, or IT strategy (preferably in the Digital Workplace Services area) • Expertise with IT organizational models, IT governance, management and operating models and IT financing models • Proven ability to design and build technical solutions based on customer requirements including understanding customer needs, analyzing complex problems, and proposing effective and scalable solutions • In-depth understanding of various IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems • Excellent Microsoft M365 skills • Excellent customer and presentation skills • Excellent German (native speaker or C2 p roficiency ) Preferred Skills and Experience • Experience in a consulting or advisory role, where you have provided strategic guidance and solutions to customers, can be beneficial • Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems • Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.