Associate Director, Data Center Management

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role In the Data Center Management role, you will lead the safe, reliable, and efficient operation of data center facilities that support critical customer environments. This role focuses on day-to-day operational excellence, facilities readiness, and coordination across technical and facilities teams to ensure availability, performance, and compliance. Success is measured through uptime, incident prevention, audit readiness, and the consistent delivery of operational outcomes aligned to customer requirements. What you will do Manage daily data center operations including power, cooling, space, and environmental controls Oversee preventive maintenance and operational procedures to maintain availability and resilience Coordinate facility activities with infrastructure, network, storage, and platform teams Lead incident response for facilities related events and drive root cause analysis and corrective actions Ensure compliance with safety, security, and regulatory requirements across the data center Manage vendor performance for facilities services and maintenance activities Plan and track capacity for power, cooling, and floor space based on demand forecasts Maintain operational documentation, runbooks, and audit evidence Support customer engagements by translating availability and performance requirements into operational actions Your Future at Kyndryl We have opportunities that you won’t find anywhere else, including hands-on experience and learning opportunities. Whether you want to broaden your knowledge base or narrow your scope and in a specific sector, you can find your opportunity here. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required skills and experience Experience managing or supporting data center or critical facilities operations Hands on experience with power, cooling, fire suppression, and environmental monitoring systems Experience managing incidents, change activities, and maintenance windows in a 24x7 environment Ability to coordinate cross functional teams during operational events and planned activities Experience working with external vendors and service providers for facilities operations Knowledge of data center safety, security, and compliance standards Ability to use operational metrics to monitor performance and drive improvements Preferred skills and experience Experience supporting customer facing or managed services environments Familiarity with capacity planning and lifecycle management for data center facilities Experience preparing for and supporting internal or external audits Knowledge of IT infrastructure dependencies within data center environments Certification or training related to data center operations or facilities management Salary: $ 138,320 - $188,320 The above represents Kyndryl’s pay range for this role. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. The range provided reflects the target compensation range for the position at the time of posting. Kyndryl’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.