Associate Director Environmental Services

Job description

Department: 11906 Aurora St. Lukes Medical Center - Environmental Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8am to 5pm and varying hours as needed to ensure operational efficiencies. Weekends and holidays as needed for operational oversight. Pay Range: $47.50 - $71.25 Major Responsibilities: Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. Designs and directs day-to-day EVS operations across all shifts, ensuring consistent execution of cleaning, disinfection, and patient throughput processes aligned with regulatory, infection prevention, and organizational standards. Leads and develops EVS managers and frontline teams, establishing clear expectations, monitoring performance, and fostering a culture of accountability, engagement, and continuous improvement. Implements standardized workflows and operational processes, including hospital logistics integration, to improve efficiency, patient flow, and service delivery outcomes. Collaborates with nursing, infection prevention, patient transport, and other departments to ensure alignment on priorities, resolve operational barriers, and support safe patient care environments. Monitors and analyzes key performance metrics (e.g., turnaround times, quality scores, patient experience feedback), identifying opportunities and leading improvement initiatives. Supports financial stewardship by managing labor resources and operating within budget parameters while identifying opportunities for cost control and efficiency. Ensures compliance with regulatory requirements (e.g., Joint Commission, CMS), infection prevention protocols, and organizational policies, proactively addressing any gaps. Leads service recovery efforts, addressing escalations and ensuring timely resolution of environmental concerns impacting patient care or experience. Provides input into strategic initiatives and participates in enterprise or facility-level projects impacting EVS operations and hospital logistics. Licensure, Registration, and/or Certification Required: None required; relevant certifications (e.g., CHESP) encouraged. Education Required: Bachelor’s degree in healthcare administration, Business, Environmental Services, or related field, or equivalent experience. Experience Required: Typically requires 5–7 years of progressive multi-site leadership experience in Environmental Services, hospitality, or healthcare operations, including experience managing leaders or multiple functional areas. Knowledge, Skills & Abilities Required: Strong operational leadership and decision-making skills in a complex healthcare environment Knowledge of environmental services standards, infection prevention practices, and regulatory requirements Ability to lead through influence and collaboration across multidisciplinary teams Financial acumen related to labor management and operational budgets Strong communication, leadership development, and change management capabilities Physical Requirements and Working Conditions: Must be able to walk, stand, and move throughout the facility for extended periods. May be exposed to infectious materials, chemicals, and cleaning agents. Requires the ability to respond to operational needs across all shifts, including occasional off-hours support. Preferred Licensure, Registration, and/or Certification: Certified Healthcare Environmental Services Professional (CHESP) or equivalent. Preferred Experience: Experience in a large acute care system Experience implementing hospital logistics or throughput optimization initiatives Preferred Knowledge, Skills & Abilities: Advanced knowledge of Lean, process improvement, or performance improvement methodologies Experience leading large teams in a multi-shift, high-acuity environment DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.