Associate Director, Learning Consulting

Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Your role As a Learning Consultant, you will partner with customers to shape, design, and deliver learning solutions that directly support business and workforce outcomes. This role focuses on understanding customer strategy, translating needs into practical learning programs, and guiding delivery through close collaboration with learning specialists and delivery teams. Success is measured by the relevance, adoption, and impact of learning initiatives on customer goals. What you will do •Partner with customers to understand business objectives, capability gaps, and learning priorities •Recommend learning strategies and solutions that support technical and non-technical skills development •Facilitate the design and deployment of learning programs aligned to customer goals •Act as the primary link between customers and internal learning pillars to enable effective delivery •Guide learning engagements from scoping through delivery, ensuring expectations and outcomes are clear •Review learning metrics, reports, and feedback to assess effectiveness and inform recommendations •Collaborate with interdisciplinary teams, including instructional designers, developers, and subject matter experts •Stay current on learning tools, methodologies, and external trends to inform solution design Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Required skills and experience •Experience consulting with customers on learning, talent, or workforce development initiatives •Ability to translate business and stakeholder needs into structured learning solutions •Experience supporting the design or delivery of blended learning programs, such as virtual, classroom, or digital formats •Experience working with cross-functional teams to deliver learning or development solutions •Ability to review learning metrics and reports to evaluate outcomes and recommend improvements •Clear experience facilitating discussions with customers and subject matter experts •Working knowledge of learning tools, platforms, or learning program delivery models Preferred skills and experience •Experience in learning and development, organizational development, or talent-related consulting •Familiarity with instructional design principles or learning experience design •Experience supporting large or complex learning programs across multiple stakeholder groups •Exposure to performance support tools, job aids, or technical documentation •Background working in enterprise or technology-focused environments Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.