Associate Director, Medical Affairs

Job description

THE POSITION: At EVERSANA, the Integrated Life Sciences Compliance team plays a pivotal role in supporting some of the world's most innovative biopharmaceutical, medical device, and life sciences organizations as they advance breakthrough therapies across rare, ultra-rare, and critical disease areas, including Oncology, Neurology, Immuno-oncology, and Immunology. This leadership position within the EVERSANA Compliance organization reports directly to the Director, Global Medical Content & Medical Review. The role is responsible for partnering closely with the Director and cross-functional leaders across Medical Information and Medical Affairs to drive innovation, service expansion, and strategic growth initiatives that contribute to overall business success. The individual will also collaborate extensively with internal stakeholders to support Medical Affairs Excellence & Strategy initiatives, particularly in content development, MLR Coordination, and medical review engagements. Additionally, this position plays a critical leadership role in leading the MI writing team and serving as a primary client-facing partner. The individual is responsible for ensuring client satisfaction through the delivery of high-quality, scientifically accurate, and compliant work, while strengthening client relationships and engagement. This role also focuses on optimizing internal processes, procedures, and quality standards to support efficient, rigorous, and regulatory-compliant document development and review. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Client Relationship Management Ensure client success through strategic oversight of assigned accounts, including implementation, ongoing management, regular touchpoints, and business review meetings. Serve as the primary escalation point for clients and internal teams, ensuring timely resolution of operational and service-related issues. Ensure alignment of operational processes with client systems, technologies, and established workflows Develop and monitor key performance indicators (KPIs), service-level agreements, and reporting mechanisms to measure operational performance and client satisfaction. Direct implementation, transition, and onboarding activities for new clients and programs. Provide overall client management and project oversight, working closely with Medical Information Solution Leads, Expert Writers, and cross-functional stakeholders. Participate in governance and business review meetings to communicate performance, risks, opportunities, and strategic initiatives Team Leadership, Talent Development & Organizational Capability Building Support the growth and expansion of India-based Medical Information and Medical Affairs capabilities as a strategic delivery center. Lead and manage a multidisciplinary team of Medical Content Development Writers, MLR Coordinators, and Medical Reviewers Oversee recruitment, workforce planning, onboarding, and retention initiatives. Ensure adequate staffing and resource allocation to meet current and future business needs Establish training curricula, competency frameworks, training matrices, and learning programs for Medical Information and Medical Affairs teams. Provide coaching, mentoring, performance feedback, and career development support to team members. Ensure compliance with applicable company policies, client requirements, industry regulations, and quality standards Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Determine job objectives, work methods, and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary charges, promotions, transfers, discipline, and discharge; and administer all other personnel actions Interview, select, and supervise the activities of the department staff as needed; communicate, interpret, and discuss with the team the company policies and procedures Ensure that the training plans for any direct reports and teams assigned to medical content development and medical review support are developed and executed. EXPECTATIONS OF THE JOB: Travel – Up to 10% Hours – Average 40+ hours/week The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. An individual in this position must be able to successfully perform the expectations listed above. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Education: Advanced degree in Life Sciences, Pharmacy, Medicine, or a related healthcare discipline required; postgraduate qualification with MBA is preferred. Experience: Minimum 10 years of progressive experience leading global Medical Information and Medical Affairs teams. Proven experience leading and developing Medical Information content development and scientific writing teams, ensuring delivery of high-quality, compliant, and scientifically accurate content Strong understanding of Medical Affairs and Medical Information functions, processes, and industry best practices across global markets. Demonstrated success in building, leading, and developing high-performing teams and service organizations. Experience developing and executing business strategies, operational transformation initiatives, innovation programs, and growth plans. Comprehensive knowledge of healthcare industry regulations and experience supporting FDA and other global regulatory inspections and audits. Strong project and program management skills, with the ability to lead complex, cross-functional initiatives and deliver results in a global environment Communication Skills: Exceptional written, oral, interpersonal, and presentation skills including the ability to effectively interface with all levels of management and staff Superior management skills: Ability to influence and engage direct and indirect reports and peers Technology: Experience utilizing emerging technologies and data-driven approaches, including artificial intelligence, automation, predictive analytics, and data science, to support innovation and scalable business growth Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior Education: PharmD/M.Pharm/PhD with an MBA or equivalent qualification Experience and/or Training: Proven experience establishing, scaling, and managing offshore delivery centers in India, including at least 5 years of leadership responsibility for team growth, operational excellence, and capability development. Market/strategic analysis: Ability to understand the markets and customers served by EVERSANA and develop appropriate capability and service lines to support market needs All your information will be kept confidential according to EEO guidelines. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.