Associate Director, Patient Services Program Management

Job Description Summary The Associate Director, Patient Services Program Management will manage day-to-day operations and performance analytics for Sandoz patient support, copay, and specialty pharmacy fee-for-service programs. Responsibilities include overseeing program vendors, analyzing copay utilization and financial performance, identifying cost and patient access trends, and translating data into actionable recommendations for program optimization. The role will also ensure accurate and timely reporting, monitor budgets and forecasts, address operational challenges, and maintain compliance with all legal, regulatory, quality, pharmacovigilance, and program requirements. The Associate Director will collaborate regularly with Brand, Finance, Legal, Compliance, Safety, Quality, Data Management, and other internal stakeholders. Job Description Job Description Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Position Location: This position will be located at the Princeton, NJ US Headquarters site. Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely. Preference will be given to local candidates not requiring relocation. U.S. Work visa sponsorship not available for this role. Must have U.S. work authorization. Major Accountabilities / Your Key Responsibilities: Your responsibilities include, but not limited to: · Lead the day-to-day operations and performance management of assigned patient support, copay, and specialty pharmacy fee-for-service programs. · Analyze copay claims, enrollment, utilization, patient out-of-pocket costs, program spend, and other key performance indicators to identify trends, risks, and optimization opportunities. · Develop recurring and ad hoc copay analyses that support program design, offer structure, forecasting, budget management, and mitigation strategies. · Translate complex copay and patient services data into clear insights and recommendations for Brand, Finance, Market Access, and senior leadership. · Partner with copay, hub, and specialty pharmacy vendors to ensure data is accurate, complete, timely, and suitable for business decision-making. · Monitor program performance against established service levels, budgets, forecasts, business rules, and compliance requirements. · Identify emerging utilization patterns, financial risks, claim anomalies, and operational issues, and coordinate appropriate corrective actions. · Support the evaluation and implementation of copay program changes, including financial modeling, business rationale development, and post-implementation monitoring. · Develop and manage monitoring programs for Patient Services and Specialty Pharmacy programs. · Communicate program performance, monitoring outcomes, risks, and recommended actions to key stakeholders and senior leadership. · Perform all responsibilities in accordance with the Sandoz Code of Conduct and applicable policies Key Capabilities Required: Copay analytics and optimization: Apply claims, enrollment, utilization, and financial data to evaluate copay program performance, identify patient access and cost trends, and recommend program design or mitigation strategies. Data visualization and reporting: Develop clear dashboards, performance reports, and executive-ready analyses that communicate key trends, risks, financial impacts, and recommended actions. Financial management: Monitor program spend, develop forecasts, assess potential budget impacts, and provide timely alerts regarding emerging financial risks or overages. Program operations: Lead the day-to-day operations of assigned patient support, copay, and specialty pharmacy programs in accordance with business rules and applicable safety, legal, regulatory, and quality requirements. Vendor management: Serve as a primary liaison with hub, copay, and specialty pharmacy partners. Ensure vendors meet service levels, reporting requirements, and data-quality expectations. Continuous improvement: Use program data and operational insights to identify improvement opportunities, develop supporting business rationales, and coordinate implementation across stakeholders. Cross-functional partnership: Collaborate with Brand, Finance, Market Access, Legal, Compliance, Safety, Quality, and Data Management to align program strategy, operations, analytics, and reporting. Pharmacovigilance and compliance: Partner with vendors and internal teams to ensure adverse events and product complaints are reported appropriately and required audits and monitoring activities are completed What you’ll bring to the role: Required Qualifications: Education & Experience BA/BS Degree Minimum of 7 years industry experience in a role responsible for patient support and/or specialty pharmacy fee for service agreements Preferred Requirements: Extensive knowledge of current patient and specialty support programs in the space and best in class solutions highly preferred. Extensive knowledge of applicable rules and regulations governing pharmaceutical manufacturer patient support and specialty pharmacy agreements. Experience in driving process improvements including identification of improvement opportunities, documenting the business case and rationale, and gathering support from across the organization highly preferred. Experience with both pharmacy and buy and bill products preferred. Experience analyzing pharmaceutical copay program claims, utilization, patient out-of-pocket costs, program spend, and financial performance. undefined Experience using copay analytics to support program optimization, offer design, forecasting, budget planning, and maximizer or accumulator mitigation strategies. undefined Advanced proficiency in Excel and experience with data visualization or business intelligence tools strongly preferred. Travel Requirements: Minimal travel to key vendors and customers You’ll Receive: Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. We also follow a hybrid work policy that combines a mix of in-person and remote work to allow our employees flexibility. The pay range for this position at commencement of employment is expected to be between $141,500 - $262,900 USD/year; however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. On September 30, 2021, Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA-related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation. Sandoz - Notice at Collection to Employees Applicants 4.15.24[16].pdf Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! #Sandoz EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Accessibility and reasonable accommodations Sandoz, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to or call 1-609-422-4098 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $141,500.00 - $262,900.00 Skills Desired