Associate Director Project Manager

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Join Us as a Delivery Partner and Embark on an Exciting Professional Journey Beyond Service Delivery Are you ready to join our team as a Delivery Partner and embark on a professional journey that goes far beyond simply delivering services? As a vital member of our organization, you’ll have the opportunity to build strong and lasting B2B relationships with clients. Your exceptional ability to communicate innovative solutions and navigate the complexities of Kyndryl’s diverse offerings will play a key role in shaping the future of our service delivery model. This role is far from passive. You’ll be at the forefront of your area of expertise—leading, supporting, and representing Kyndryl to our clients. With your knowledge and passion, you’ll contribute to sector, solution, and community initiatives, collaborating with like-minded professionals to drive collective success. Your impact will extend beyond client relationships. As a Delivery Partner, you’ll be entrusted with the governance and financial success of the engagements you directly manage. This responsibility offers you the opportunity to apply strategic insight and deliver tangible results for both our clients and Kyndryl. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you’ll find yourself surrounded by a dynamic and diverse team of industry experts who are eager to push boundaries and redefine what’s possible. With access to cutting-edge resources, comprehensive support, and opportunities for professional development, you’ll continuously enhance your skills and elevate your career to new heights. If you’re looking for a role that not only challenges you intellectually but also allows you to make a meaningful impact in the world of complex services, this is the opportunity you’ve been waiting for. Become an essential part of Kyndryl as a Delivery Partner and help reshape the future of our industry presence. Your Future at Kyndryl Kyndryl operates on a global scale, offering you the opportunity to collaborate with colleagues and work on projects around the world. This role is dynamic and influential, providing a breadth of professional and personal growth opportunities that are hard to find elsewhere. Who You Are You are highly skilled in your profession and have accumulated the necessary experience to prove it. However, equally important is having a growth mindset—a strong desire to grow both personally and professionally. We are looking for someone who puts the customer at the center of everything they do and prioritizes customer success in their work. Lastly, we value individuals who are open-minded, collaborative, and naturally embrace working across boundaries with others. Required Skills and Experience Over 10 years of experience in project and/or service delivery Ability to build effective teams across large organizations (around 100 people) to deliver services to clients, and to lead high-performing cross-functional teams Capability to integrate multiple service areas to deliver seamless client solutions Experience in managing and governing multi-year contracts in large-scale B2B engagements Ability to become a trusted advisor to clients by understanding business needs and driving revenue growth Deep knowledge of operations management and cost estimation, with the ability to manage P&L for large contracts Preferred Skills and Experience Bachelor’s or Master’s degree PMP certification ITIL Foundation certification Proven track record in long-term customer relationship management Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.