Associate Director, Solutions Architect - Agentic AI / Moveworks / ServiceNow

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you a mastermind when it comes to software architecture and design? Do you have a passion for integrating innovative SaaS solutions that are ahead of the curve? If so, we have the perfect role for you. We are seeking an experienced IT Solution Architect to lead the design, integration, and evolution of our enterprise virtual assistant. This role will design and deliver scalable integration architectures that connect Moveworks and ServiceNow with a broad ecosystem of SaaS platforms, enabling seamless automation of IT and business workflows across the enterprise. Leverage APIs, event-driven patterns, and secure SaaS-to-SaaS integrations to unify data, orchestrate processes, and enhance the end-user experience through intelligent, AI-driven services. The architect will continuously evaluate SaaS product roadmaps, adopting new platform features and AI innovations to maximize value and scalability across the environment. As a Solution Architect, you will translate business and operational needs into secure, scalable technical architectures, guiding implementation strategies and ensuring seamless integration across identity platforms, collaboration tools, and service management systems. You will partner closely with IT operations, service owners, and business stakeholders to define use cases, establish governance, and drive adoption of conversational AI and automation. Strong communication skills, experience with cloud platforms (Azure, AWS, or GCP), and a proven ability to deliver enterprise-grade AI and automation solutions at scale are essential for success in this role. In this role, you will provide technical leadership across design and delivery, including architecture reviews, solution standards, and hands-on guidance to application development and platform teams. You will ensure consistent, enterprise-wide design principles while balancing innovation, security, and operational reliability. By aligning technical solutions with business objectives, you will help ensure initiatives deliver measurable improvements in efficiency, support outcomes, and overall digital employee experience. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect – we have opportunities for that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Join us in revolutionizing the world of software design and take your career to the next level. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical Experience: Hands-on experience designing and implementing enterprise IT solutions that integrate multiple platforms and services with ServiceNow. Strong experience with IT service management (ITSM) platforms, such as ServiceNow, including workflows, integrations, and service automation Solid understanding of cloud architectures and integration patterns using Azure, AWS, or GCP Experience integrating identity, access management, and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams) Working knowledge of APIs, web services, and event-driven architectures used to connect SaaS platforms Familiarity with security, privacy, and compliance considerations in enterprise SaaS and AI solutions Ability to provide technical leadership, including architecture guidance, design reviews, and solution standards Excellent communication skills in English, with the ability to explain complex technical concepts to both technical and non-technical audiences Experience working in large, complex enterprise environments with multiple vendors and platforms Bachelor's degree Preferred/Bonus Technical Experience: Experience with Contact Center Software such as Five9, AWS Connect, MS Dynamics, Genesys or Nice Experience with Enterprise Virtual Assistant solutions such as Moveworks, Aisera, Expressive Experience driving platform adoption, value realization, and operational maturity for enterprise digital workplace solutions Background in IT operations, service delivery, or employee experience initiatives Experience influencing technical direction without direct authority Prior ownership of platform governance, standards, or architectural roadmaps The Open Group - Master Certified Architect (or equivalent) AWS/Azure Solutions Architect, or AI/ML certifications. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.