Associate Director - Strategic Workforce Planning

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As an HR Workforce planner Planner, you will focus on ensuring the organization has the right capacity in place to meet current and future demand. You will translate business forecasts into actionable capacity plans, balancing supply and demand across people, skills, and delivery needs. Your work enables leaders to make informed decisions, reduce risk, and deliver consistent outcomes for customers. This role blends analytical work with close collaboration across HR, Finance, and business stakeholders, with a strong emphasis on planning accuracy and scenario-based decision making. What you will do Develop short and long-term capacity plans aligned to business demand, growth forecasts, and delivery commitments Analyze workload, utilization, and demand trends to identify gaps, risks, and opportunities Partner with business, HR, and Finance teams to align capacity plans with workforce strategies and financial targets Build and maintain forecasting models and planning scenarios to support decision making Track actual capacity versus plan and clearly communicate variances and impacts Produce regular capacity reports and insights that enable leaders to take timely action Support continuous improvement of capacity planning processes, tools, and data quality Contribute to planning cycles such as annual planning, quarterly reviews, and ad hoc scenario analysis Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required skills and experience •Experience in capacity planning, workforce planning, or demand planning in a complex organization •Ability to analyze data and translate insights into clear, actionable recommendations •Experience building forecasts, models, or scenarios using structured planning approaches •Strong collaboration skills with the ability to work across HR, Finance, and business teams •Experience preparing reports or dashboards for leadership audiences •Proficiency with data analysis tools such as Excel or equivalent planning tools •Ability to manage multiple planning inputs while maintaining accuracy and consistency Preferred skills and experience •Experience in a global or matrixed organization •Familiarity with workforce management or applied intelligence concepts •Experience supporting annual or long-range planning cycles •Knowledge of financial or headcount planning processes •Experience improving planning processes or data governance Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.