Associate Director, Underwriting (Mass Market), Life Operations

About FWD Group FWD Group (<1828.HK>) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit For more information about FWD Hong Kong, please visit The Job Responsible for leading an underwriting production team in handling underwriting assessment and providing service support to distribution teams (agency focus) / customer enquiries related to underwriting. Develop and implement underwriting and operational frameworks, policies, and procedure guidelines. Monitor new business processing and underwriting to ensure service-level agreements (SLAs) are met with good quality and in line with company service standards. Perform underwriting assessments and review suggested cases from junior underwriters on both medical and non‑medical cases within approval limits. Liaise closely with team leads in distribution channels to identify areas for improvement. Identify opportunities to enhance internal processes and procedures to improve overall customer service delivery. Maintain strong business relationships with channels including agency, bancassurance, brokers, etc. Provide specific and structured underwriting training to distribution channels to uplift underwriting knowledge and case quality. Prepare clear, high‑impact presentation materials The Person University graduate or above; professional insurance qualifications such as FLMI are preferred. Minimum 10 years of solid experience in life and medical insurance underwriting, with at least 5 years in a managerial role. Strong business acumen with good analytical and problem‑solving skills. Self‑motivated, with strong analytical capabilities and an effective team‑player mindset. Excellent interpersonal and communication skills at all levels. Ability to work under pressure and manage multiple priorities in a dynamic and changing environment. Good command of both written and spoken English and Chinese. Proficient in PowerPoint and Excel We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.