Associate Engineer, Mobile Voice

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! Make an Impact by Be part of Singapore’s Market leading team in Roaming Coverage an widest destination by performing IREG testing for VoLTE roaming and support for new roaming partners and service launches. Enrich your communication skills by coordinating with sponsored roaming, roaming hub, bilateral roaming partners and roaming carriers to ensure a high-quality roaming experience and address roaming and interworking issues all over the world. Sharpen your analytical thinking by assisting initial level diagnosis of problems and incidents and helping in resolving them when appropriate. Manages roaming complaints SLA compliancy and reporting which includes helping to follow up on incidents to ensure customer satisfaction or service issues resolved. Collaborate with network teams and technology vendors to monitor and constantly improve roaming experience. Manages roaming customer experience KPIs from active testing and passive monitoring platforms. Studies roaming quality trends to identify gaps and opportunities. Maintain and distribute industry documentation (IR21). Upon receipt of roaming partners IR21, create and track work orders for data network changes. Responsible for roaming steering in line with product team agreements. Skills for Success: Good engineering or IT diploma, preferably in the area of communications engineering and networking. Fresh graduates with good attitude and keen interest in Mobile technologies are welcome to apply. Appropriate training will be provided for candidates to fill in the role. Passion to embrace telecommunications technologies, including 4G, 5G, LTE and VoLTE and keen interest in developing ways to improve customer experience. Basic technical knowledge of computer networking and Internet standards TCP/IP and CISCO switch / router and SUN Solaris, RedHat, HPUX, SHELL programming will be an added advantage Able to work during non-office hours on an occasional basis and be on 24 x 7 hours’ standby alert for ad-hoc faults or service degradation Good oral and written communication skills with good customer focus. Ability to work creatively and analytically in a problem-solving environment to improve customer service. Singaporean / PR who are currently residing in Singapore are encouraged to apply Are you ready to say hello to BIG Possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!