Associate Field Application Engineer

Job description

**Who is Seyond?** Seyond is a leading global provider of image-grade LiDAR technology, powering a safer, smarter and more mobile world across the automotive, intelligent transportation, robotics and industrial automation sectors. Founded in Silicon Valley with strategically placed research and manufacturing facilities across the globe, Seyond is crafting LiDAR solutions that elevate autonomous driving and fuel the advancement of smart infrastructure development. Our dynamic portfolio – including ultra-long range flagship LiDAR sensor Falcon, mid-to-short range LiDAR sensor Robin and perception service software platform OmniVidi – powers automotive and ITS solutions for partners like NIO, Faraday Future, Exwayz and Hexagon. Currently, over 200,000 Falcon units are in use, and the product continues to be mass-produced today. **Who is Seyond?** Seyond™ is a global leader in high fidelity LiDAR solutions, powering the future of mobility across ADAS, ITS, Robotics, Stationary and Off-Road industries. Seyond delivers a dynamic portfolio of robust, high resolution LiDAR sensors, perception software, and the Seyond ITS Management Platform (SIMPL). Founded in Silicon Valley with a global footprint, Seyond is dedicated to the highest quality engineering and manufacturing, and unwavering commitment to our customers. **About Seyond ITS** Drawing on deep expertise in precision sensing and edge intelligence, Seyond offers a robust portfolio of LiDAR sensors, perception software, and transportation analytics solutions designed to improve roadway safety, traffic operations, and multimodal mobility. This portfolio includes the SIMPL™ ITS Management Platform, Seyond’s LiDAR-based detection solution for smart intersections and highways. SIMPL operates as a distinct business unit with dedicated pricing and go-to-market authority across two verticals: urban intersection management and interurban highway, tunnel, and tolling detection. ***This position is not eligible for employment-based immigration sponsorship.*** **Associate Field Application Engineer** We are seeking a motivated and detail-oriented Associated Field Application Engineer to support our engineering and operations teams. This is a hands-on, entry-level technical position involving technical support, client interactions, equipment testing, quality assurance, deployment preparation, and AI data preparation. **Key Responsibilities** - Assist both clients and field engineers with troubleshooting and debugging hardware, software, networking, and system issues. - Prepare and perform initial QA checks on equipment and materials for customer deployments. - Test systems and equipment under various scenarios to evaluate accuracy, reliability, performance, and compliance. - Inspect, test, troubleshoot, and document RMA/returned equipment. - Provide occasional remote technical support to customers and field personnel. - Document testing results, technical issues, and troubleshooting activities. - Label and annotate 3D point-cloud data used for AI/machine-learning training. - Review completed labeling for accuracy, consistency, and quality. **Qualifications** - Excellent verbal and written communication skills, with a strong sense for customer service. - Degree or technical background in Engineering, Computer Science, IT, Electronics, or a related field preferred. - Comfortable working with computers, networking, and electronic equipment. - Able to work within Linux environment. - Background and familiarity with test script writing preferred. - Strong attention to detail and problem-solving skills. - Ability to follow technical procedures and accurately document results. - Familiarity with networking, AI/ML, LiDAR, 3D point clouds, or hardware testing is a plus. - Most importantly, we are looking for someone who is dependable, technically curious, hands-on, and eager to learn. This is an excellent opportunity for someone early in their technical career to gain hands-on experience with AI, 3D sensing, hardware, networking, system testing, and real-world deployments. **Benefits & Perks** Seyond offers a competitive compensation and benefits package, including: - Medical, dental, and vision insurance - 401(k) retirement plan - Paid time off - Paid parental leave - Wellness reimbursement - Career growth opportunities within a rapidly expanding global organization