Associate Hardware QA Tester

Job description

## **Company Description** At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. ## **Job Description** Our Quality Assurance (QA) team is on the search for a talented tester to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. The Associate Hardware QA Tester will work directly with the development team to understand hardware and firmware operation(s) and execute suitable test plans for product reliability. Our ideal candidate has keen attention to detail and the ability to catch errors and deficiencies in a critical life safety system. **This is an office based role and requires reporting to our HQ in Baltimore daily.** ### A Day in the Life: - Execute test plans based upon product requirements - Leverage issue-tracking software to maintain a list of known defects - Perform functional, user experience, user acceptance, and performance testing for our suite of software and mobile products as assigned - Identifies gaps in test procedures based on business requirements - Clearly isolate, reproduce, and document bugs in pre-production and customer environments - Conduct hands-on testing and troubleshooting, analysis of failure trends and root cause / corrective actions - Work cross-departmentally to investigate, reproduce, and resolve customer reported issues - Contribute towards process and product documentation and refinement as necessary - Participate in design reviews and provide feedback on hardware architecture and implementation - Perform hands-on testing of prototypes and production units - Troubleshoot complex hardware and software problems - Isolate the root cause of defects and work with engineering teams to resolve them - Assist in building out new test environments and capabilities - Other duties as assigned ### Required Skills & Abilities: - Excellent problem-solving skills - Strong attention to detail - Ability to document testing processes for use in technical manuals and/or product support site - Ability to work effectively in a team environment and communicate clearly with both engineering and non-engineering teams - Ability to troubleshoot complex hardware and software issues - Experience with prototype debug tools such as oscilloscope and multimeter, as well as techniques to identify and resolve issues - Ability to travel on occasion ### Desired Skills: - Scripting/coding experience with Python or PowerShell - Basic understanding of electrical circuits/schematics - Strong foundational understanding of IP connected devices ### Education & Experience: - Bachelor’s degree or equivalent experience - Internship or academic project experience in hardware testing or electronics preferred ### Alertus Career Advantages: - Paid Time Off - Paid Holidays - 401(k) Retirement Plan - Medical, Dental, and Vision Plans - Short-term Disability, Accident, Hospital, and Cancer Insurance - Live Near Your Work Homebuying Incentive Program - Employee Referral Bonuses