Associate II, Sales Support (Sales Support Specialist)

Job description

· Aftermarket support o Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management o Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. o Work with finance team on monthly sales receivable. o Prepare & Submit monthly Aftermarket revenue generation report. · General Administration o General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel. o Maintain Customer install base, vendor database. o Maintain AERB portal. · Agreements and Filing o Assist Engineers on NDA and route through proper channel for approvals. o Route legal agreements to proper channel to ensure compliance and due process. o Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date. · Logistic support o Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner. o Monitor import/export shipments until the goods arrive at destination. o Track urgent shipments and provide timely updates to customers o Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments. o Resolve problems during daily import operation, such as goods delay/damage claim, etc. o Utilize Logistics System (such as SAP, WMS) to track information. o Analyze Import/Export Data to improve delivery times and reduce costs o Provide timely and accurate Import/Export Monthly reports for upper management. o Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking. o Optimize operations procedures to improve efficiency and support continuous improvement. o Cooperate with internal stakeholders from other departments in the company Division to achieve win—win situations. Sales Support Associate