Associate IT System Administrator

Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. **About the Role**: As an IT System Administrator, you will keep Dragos's systems, networks, and end-user environments secure, available, and well-documented. You will work directly with The IT team to maintain infrastructure, support employees, and improve how IT operates. The role is hybrid. You will work on-site in Maryland a few days each week and remotely the rest. **Responsibilities**: - Install, configure, and maintain servers, workstations, and network equipment across Windows, Linux, and virtualized environments - Administer Microsoft 365, Entra ID, Active Directory, Group Policy, and user access - Monitor system performance, availability, and capacity, and resolve issues quickly - Manage patching and vulnerability remediation across systems and endpoints - Maintain backup, disaster recovery, and business continuity processes, and test them on a regular schedule - Provide Tier 2 and Tier 3 support for hardware, software, and network issues - Handle employee onboarding and offboarding, including accounts, equipment, and permissions - Enforce security controls such as endpoint protection, MFA, and least-privilege access, in line with Dragos security policy - Document systems, configurations, and procedures accurately - Track IT assets, licenses, and vendor relationships - Automate routine tasks where it saves time and reduces error **Qualifications**: - 1-3 years of experience in systems administration or a similar IT role - Strong working knowledge of Windows Server and Active Directory - Hands-on experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune) - Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, and firewalls - Experience with virtualization (VMware or Hyper-V) and backup solutions - Strong troubleshooting skills and the ability to work independently - Direct, clear communication and a service-oriented approach to supporting users - Ability to work on-site in Maryland several days each week - Bachelor's degree in IT, computer science, or equivalent experience - Certifications such as CompTIA Security+, Microsoft MS-102 or AZ-104, or MCSA/MCSE, preferred - Scripting experience in PowerShell, Python, or Bash, preferred