Associate Manager, Commercial Integration

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. From the phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, to flagship retail stores in New York, Chicago and Tokyo, the next exciting addition to this collection is Warner Bros. Studio Tour Shanghai - The Making of Harry Potter, a completely new experience for Harry Potter fans in China. Located in the heart of the city, Warner Bros. Studio Tour Shanghai – The Making of Harry Potter is an indoor attraction designed to transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning sets, and displaying beautifully crafted props. This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations and the very best in Harry Potter retail. Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit. Your New Role – Associate Manager, Commercial Integration Duration of role – Full Time Employee Role Reports To – Commercial Director Role Overview The Associate Manager, Commercial Integration is a core professional role within the Commercial department, serving as the central hub for cross-functional alignment, end-to-end project delivery, and standardized operation across all commercial revenue streams. This role takes full ownership of bridging commercial sales teams with Marketing Partnership, Operations Events, Retail, F&B and other supporting functions. It is responsible for full-lifecycle commercial project delivery from planning to execution, integrated business performance analysis, SOP system establishment, and executive-level business reporting. The role will unify go-to-market execution, maximize cross-channel synergy and commercial yield, and support the Commercial Director in achieving overall revenue and brand equity targets. Key Responsibilities 1. Cross-functional Commercial Integration & Stakeholder Alignment Serve as the primary integration point between the Commercial department and cross-functional teams, including Marketing Partnership (custom solutions), Operations Events, Retail, F&B, Finance and Legal, to align resources, timelines and deliverables for all commercial initiatives. Establish and operate a structured alignment mechanism between sales and marketing functions, ensuring sales initiatives, sponsorship activations, custom brand events and channel campaigns are fully coordinated with marketing calendars, media plans and brand storytelling across both B2B and B2C channels. Integrate on-site assets including venue space, retail merchandise, F&B offerings and interactive experiences into holistic commercial packages, creating differentiated, one-stop solutions for sponsorship partners, corporate clients and travel trade partners. 2. End-to-end Commercial Project Delivery Take end-to-end ownership of high-priority commercial projects from scoping and planning to on-site execution and post-project review, including corporate events, luxury brand custom activations, sponsorship fulfilment events, seasonal promotional campaigns and education group programs. Lead project planning, solution design, budget alignment, resource coordination, milestone tracking and risk management; proactively resolve cross-functional bottlenecks to ensure projects are delivered on time, on budget and in line with Warner Bros. brand standards. Manage internal and external stakeholder expectations throughout the project lifecycle and drive structured post-project reviews to capture learnings and continuously optimize delivery standards. 3. Integrated Business Analysis & Performance Management Own consolidated performance tracking and analysis across all commercial revenue streams: Travel Trade, Events, Sponsorship, Education and Direct-to-Consumer channels. Build and maintain a unified commercial dashboard covering core metrics including revenue, ROI, average order value, off-peak/shoulder season performance and partner contribution. Implement and manage the sponsorship valuation framework to measure total deal value including direct revenue, cost savings, brand exposure and net profit contribution. Synthesize multi-source data into actionable business insights and competitive intelligence to support executive strategic decision-making and market positioning. 4. Commercial SOP Establishment & Process Optimization Design, implement and maintain standardized operating procedures (SOPs) for the full commercial operation cycle, covering project initiation, cross-departmental workstream handover, contract management, rights fulfilment, on-site execution and documentation archiving. Identify pain points in cross-functional collaboration and operational workflows, propose and drive optimization initiatives to improve execution efficiency, compliance and operational scalability. Establish and maintain a centralized commercial archive system including partner databases, contract ledgers, project files and delivery records, ensuring full traceability and information consistency. 5. Executive Reporting & Business Presentation Prepare weekly, monthly and quarterly integrated commercial performance reports and leadership review materials, with strong business storytelling capabilities to translate complex data into clear, structured and actionable insights. Deliver formal business presentations to the executive leadership team independently, with strong Q&A response capabilities to address strategic inquiries and support decision discussions. Support the Commercial Director with ad-hoc business analysis, strategy formulation and cross-regional stakeholder communication as required. Qualifications/Experience 5+ years of working experience in sales support, commercial project management or related fields; experience in FMCG, retail, attractions, hospitality, tourism, exhibition or leisure entertainment industry is preferred. Basic understanding of travel trade channels, event operations or sponsorship business is a strong plus. Professional working proficiency in both Mandarin and English (speaking and written). Bachelor’s degree in business administration, Hospitality Management, Communications, Tourism Management or a related field is desirable. Skills/Knowledge Required Proven project management capability, with a track record of delivering cross-functional commercial projects on schedule and within budget. Excellent communication, coordination and interpersonal skills, with the ability to collaborate effectively with diverse internal and external stakeholders. Strong attention to detail and organizational skills; capable of managing multiple tasks and prioritizing work in a fast-paced environment. Good data sensitivity and logical thinking; high proficiency in Microsoft Office Suite, especially Excel, PowerPoint, Teams and Outlook, with the ability to prepare reports and presentation materials. Proactive, self-motivated and solution-oriented, with the capability to handle uncertainty and work independently with minimal guidance. Demonstrated ability to work in culturally diverse or bilingual environments, with a strong customer service mindset. Shanghai Joint Venture Employment: Please note that this position is employed through Warner Bros. Discovery’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros. Discovery as required for this project. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.