Associate Manager, Risk and Operations

Job description

Purpose of the Job: The Associate Manager, Risk and Operations, supports the execution of risk management, operational processes and product-related activities within the Reverse Mortgage team reporting directly to the Senior Manager, Risk and Operations. The role focuses on implementing established procedures, supporting day-to-day operations, and contributing to risk monitoring and continuous improvement initiatives. The Associate Manager works closely with cross-functional partners (Credit Risk, Operational Risk, Legal and Compliance, and Strategy) to ensure adherence to policies, regulatory requirements, and internal standards, while supporting efficient and consistent delivery of business operations. ### Main Responsibilities: Team and Operational Support: • Support day-to-day team operations, including daily tasks, monthly and quarterly reporting • Support in the development of risk strategy for the reverse mortgage business, including forecasting, key insights, recommendations and planning • Drive projects and initiatives with internal stakeholders, often independently, and operate within our risk appetite, regulatory guardrails and internal policies • Support all testing, including UAT and BVT support for changes Risk, Controls and Regulatory support: • Support the implementation and execution of risk and control frameworks within the business unit • Identify operational risks, control gaps or weaknesses and process inefficiencies • Participate in root cause analysis and support development of mitigation actions • Maintain documentation of processes, controls, and standard operating procedures. • Support AML, fraud, privacy and regulatory assessments as required • Assist in regulatory change management activities, including testing and documentation Credit and Portfolio Monitoring: • Assist in monitoring portfolio trends, including exceptions trends, Key Risk Indicators, and default • Prepare periodic reports and dashboards to support decision-making • Escalate emerging risks or unusual trends to management • Support regulatory activities such as reporting, re-appraisal process, and portfolio monitorin ### Knowledge/Skill Requirements: • A University degree in Business/Finance preferred • A minimum of five years’ experience in a Canadian financial institution. • A minimum of three to five years in a related role pertaining to residential mortgage or reverse mortgage origination (underwriting and operational). • Sound understanding of banking products in Canada • Understanding of the related regulatory requirements (OSFII B20, AML/ATF) • PC skills including Microsoft Outlook, Word, Excel, Power Point, related applications and other software applications used within the organization. • Excellent organizational skills and ability to complete responsibilities in a busy and time-sensitive environment. • Strong analytical skills. • Strong verbal and written communication skills.