Associate Manager - Strategy Program Management (Mastercard Business Intelligence platform)

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Manager - Strategy Program Management (Mastercard Business Intelligence platform) Who is Mastercard? Mastercard powers an inclusive, digital economy that benefits everyone, everywhere. We make transactions safe, simple, smart, and accessible through secure data, trusted networks, and strong partnerships. Driven by our Decency Quotient (DQ), we cultivate a culture of inclusion, respect, and collaboration—believing that our differences make us stronger and lead to better decisions, innovation, and business outcomes. Overview The Mastercard Business Intelligence (MBI) Platform is a global gateway to business insights, thought leadership, and data visualization tools—leveraging clients’ portfolio data. It unifies access to over 30 Mastercard Services solutions through a seamless, personalized user experience. Like a marketplace, users can explore, subscribe to, and interact with services available in their region via a single access point. The Role As an Associate Manager/ Senior Specialist, you will help shape the strategic direction, operations, and continual enhancement of the MBI Platform. This role requires someone who is intellectually curious, proactive, and able to turn ambiguity into clear plans and measurable outcomes. You will be expected to investigate beyond surface-level explanations, ask thoughtful questions, and develop a deep understanding of how products, processes, and stakeholder needs connect. You’ll lead product assessments and optimize platform offering, expand products go-to-market and audiences, and align internal stakeholders to ensure MBI evolves with Mastercard’s priorities and client needs. Success in this role requires strong ownership, project management skills, the ability to manage multiple concurrent initiatives, and sound judgment to drive progress with limited guidance. Key Responsibilities • Manage platform offering – Identification, Assessment & Prioritization Oversee the product offering an available go-to-markets. Evaluate new product and expansion requests – understand dependencies, technical feasibility, and alignment with strategic needs. Recommend prioritization to maximize business impact. • Marketplace Growth Support development of MBI’s go-to-market and monetization strategies. Help define incentive models to support scalable, sustainable growth. • Operational Excellence & Quality Continuously identify opportunities to improve processes, quality standards, platform content, user experience, and governance. • Strategic Communication Create and maintain onboarding resources, use cases, and communication materials that drive stakeholder understanding, platform adoption, and organizational alignment. Develop presentations and executive briefings tailored to senior audiences. • Stakeholder Engagement & Alignment Build trusted relationships across teams (product, technical, regional leads), proactively drive alignment, and maintain momentum across complex cross-functional initiatives. • Project Planning & Execution Independently create project plans, define milestones, manage dependencies, mitigate risks, and drive execution across multiple concurrent initiatives. About You • You have 3-6 years of relevant experience in consulting, strategy, business operations, program or project management, or a related field. • You possess strong project management skills, with the ability to manage multiple projects and competing priorities simultaneously while maintaining high quality and attention to detail. • You are naturally curious and driven to understand how things work. You ask thoughtful questions, investigate beyond the first answer, and seek to understand root causes rather than accepting surface-level explanations. • You are analytical, sharp, and quick to learn. You can distil complex problems, connect ideas, and develop practical recommendations. • You thrive in ambiguity and can independently transform broad objectives into structured plans, actionable next steps, and measurable outcomes. • You demonstrate strong ownership and initiative, proactively driving work forward with limited guidance. • You are an effective communicator and storyteller, capable of translating complex topics into clear, compelling messages tailored to a variety of audiences, including senior leadership. • You are skilled at building relationships, influencing, and aligning stakeholders across teams, functions, and regions. • You actively leverage AI tools and emerging technologies to enhance productivity, accelerate analysis, improve decision-making, and increase the quality of your work. • You demonstrate a strong commitment to the Mastercard Way values, embracing a collaborative mindset and fostering a true One Team spirit. • Understanding payment technologies, financial services, or business intelligence platforms is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.