Associate Manager - Technical Advisor

Job description

Job Description; • Document and validate customers’ requirements and map to Project functionality. • Creating a system blueprint and dataflow diagram for each project • Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production • Attend internal project meetings and provide status on progress of activities and deliverables. • Ensure infrastructure meets technical specifications and best practices • Be a "go-to" resource for specific functional areas for both internal and external users • SQL scripting to meet customer needs • Document solutions and contribute to a solutions repository • Document best practices and share with the Practice • Contribute to internal knowledge share; review posted feedback on a continuous basis, and respond to questions • Participate in Continuing Education sessions • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release Qualifications: • Bachelor's Degree Or any combination of education and experience would provide the required qualifications for the position. Experience: Required: • 8+ years of experience in healthcare IT in a technical role -- preferably SQL DBA (8+ years exp) • Experience with software in a SaaS / Cloud computing environment. Knowledge, Skills, & Abilities: • Ability to read and understand a technical specification from a vendor. • Ability to analyze vendor feedback and determine root causes and next steps. • Industry certification in networking, SQL, AWS/Azure, etc. • Experience with software in a SaaS / Cloud computing environment. • Customer relationship acumen. • Ability to engage with multiple projects & customers at the same time and manage priorities. • Excellent organization, communication, and collaboration skills. • Ability to lead and facilitate customer workshops and sessions. • Superior technology and troubleshooting skills. • Ability and willingness to travel to customer sites as needed. At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!