Associate, OmniCommerce

Job description

Get to Know the Team The OmniCommerce team sits at the intersection of dining, discovery, and commerce. We power two of Grab's most consumer-loved experiences - Dine Out Deals and Restaurant Reservations - helping diners find great value at their favorite restaurants while helping restaurant partners grow their businesses through Grab's platform. We are a close-knit, high-ownership team that moves fast, backs every decision with data, and genuinely enjoys what we build. If you like digging into numbers, spotting what's working, and making things run better you'll fit right in. Get to Know the Role We are looking for an Associate to grow the operations engine behind our Dine Out Deals and Reservations businesses. You'll be the go-to person for managing operations processes, supporting merchant partnerships, and ensuring the operational workflows that connect our sales team with restaurant partners run smoothly and at scale. You'll improve merchant onboarding, deal lifecycles, and partner performance to help sales increase revenue. Ideal for organized, multitaskers experienced at partner management. You'll report to the Senior Manager of OmniCommerce, and work onsite at our Jakarta South Quarter Office. The Critical Tasks You Will Perform Manage weekly and monthly reporting for merchant pipeline, deal activations, revenue, and retention. Maintain live sales dashboards to ensure real-time visibility into deal health and merchant performance. Detect performance anomalies early and collaborate with sales teams to resolve root causes. Improve deal workflows to eliminate manual effort and speed up time-to-live. Track sales plans and pilots, delivering data-driven go/no-go recommendations. Manage merchant onboarding and pipeline operations across Product, Finance, and Ops teams. Prepare performance packs and business reviews for merchant meetings and internal updates. Share applicable insights with merchant partners to help them scale revenue on the platform. Analyze pipeline data, campaign performance, and merchant trends to bring sales strategy. Evaluate deal mechanics, merchant ROI, and incentive efficiency to refine pricing strategies. Translate complex commercial data into clear narrative recommendations for partners. What Essential Skills You Will Need 2+ years in sales, commercial, or business operations. Experience querying and analyzing large datasets. Work with Excel/Google Sheets (pivot tables, financial modeling, scenario analysis). Structure to show complex problems, manage workstreams, and present insights to leadership. Interest in merchant dynamics, deal mechanics, and platform growth. Hands-on experience using tools like Claude Code, OpenAI Codex, or Cursor to boost productivity. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.