Associate, Podcaster Success—U.S. Only

Job description

**About the Role** At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a **Podcast Success Associate** to join our small, high-impact team and work directly with creators shaping the future of podcasting. You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world. ### What You’ll Do - Onboard podcasters and publishers, guiding them through setup, launch planning, and early success - Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues - Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale - Share partner insights with our product and engineering teams to make our tools even better - Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn - Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website - Help publishers migrate their offerings and subscribers from competing platforms ### Must-haves - 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field - A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported - Excellent written and verbal communication skills - A problem-solving mindset: resourceful, curious, and eager to learn - Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets) - An interest in using A.I. tools to help scale a fast-growing company ### Nice to have - Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations - Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters) - Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy - Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy) - Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.) - Experience working with engineers, product teams, and Agile planning frameworks ### Why Supporting Cast - Help leading publishers and independent podcasters make great work on their own terms - Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed. - Be part of the open podcast and open subscription movement, where publishers own their future - Help shift podcasting toward a revenue model that rewards quality and builds loyal communities - Enjoy competitive salary and benefits in a remote-first, mission-driven team