Associate Programmatic Account Manager

Job description

**Samba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant.** As an **Associate Programmatic Account Manager** at Samba TV, you’ll own day-to-day account management for a portfolio of agency and brand-direct clients, making sure they get the most out of Samba’s audience targeting and measurement solutions. You’ll be the go-to point of contact for your clients across the full campaign lifecycle (planning, audience setup, activation, QA, and reporting), and you’ll partner directly with Sales, Product, and Measurement to drive adoption, performance, and growth. This is a high-ownership role for someone early in their programmatic career who is ready to take direct responsibility for client relationships, campaign outcomes, and account growth. ### What You'll Do - Own day-to-day account management for a portfolio of brand-direct and agency clients, serving as the go-to point of contact across planning, audience setup, activation, QA, and reporting - Lead client onboarding, platform training, and ongoing enablement so clients get full value from Samba TV’s audience and measurement solutions - Manage audience segment setup and delivery across major DSPs, SSPs, DMPs, and social platforms, troubleshooting activation issues and coordinating with technical teams to resolve them quickly - Monitor campaign delivery, surface risks and underdelivery early, and produce performance summaries, insights, and business reviews that drive adoption and growth - Partner with Sales on account plans, renewals, pre-sale planning, and upsell opportunities, aligning client goals with Samba’s audience and measurement solutions - Act as the feedback loop between clients and internal teams (Product, Measurement, Revenue Operations, Finance) to improve ease of activation, workflow efficiency, and audience performance - Represent Samba’s audience products with subject-matter expertise and a consultative, client-first approach, staying current on programmatic trends and contextual targeting best practices ### Who You Are - **Curious**. Always learning, humble when you don’t know something, and eager to grow into a programmatic expert. - **Proactive**. You take ownership, anticipate client needs, and move fast to deliver value. - **Collaborative**. You’re a team player who thrives in a fast-paced, cross-functional environment. - **Detail-oriented**. You stay organized across multiple clients and tasks and care about getting the small things right. ### What You Bring - 1-2 years of experience in account management, customer success, campaign operations, client services, or a similar role within ad tech, digital media, or programmatic advertising (relevant internships count) - Working understanding of programmatic advertising concepts, including DSPs, SSPs, DMPs, and digital campaign workflows - Familiarity with one or more DSPs (e.g., The Trade Desk, DV360, Yahoo DSP) and/or SSPs (e.g., OpenX, Magnite, Freewheel); hands-on exposure is a plus - Strong written and verbal communication skills, with confidence engaging clients directly via email and on calls - Analytical mindset with an interest in campaign performance and data-driven decision-making - Strong Excel skills (SUMIFS, INDEX/MATCH, pivot tables, VLOOKUP); SQL is a plus - Proficiency with CRM and project management tools (Salesforce, Jira, Asana, Trello, etc.) - Eagerness to deepen expertise in programmatic, audience, and contextual advertising - BA/BS with a focus on marketing, business, data, communications, or related experience