Associate, Real Time Management

Job description

Job Title: Associate, Real Time Management Job Description Preparation of daily / Weekly / Monthly reports & presentations / decks Preparing of schedules using Erlang for different queues across multiple locations Resolve escalated issues and requests from site management Root cause analysis of SLA deviations, action plan development and resolution Monitor real-time queue, schedule adherence & attendance. Key daily exception requests and update schedules Crosstrain with Scheduling Analyst Optimize breaks the day of or day before the actual schedule Schedule ADHOC intra-day training requests and update schedules Produce and analyze daily efficiency reports (representative availability, access level etc.) Attend centralized and/or site management meeting, as required Cater to real time adhoc requests as and when required Requirements: Strong communication skills (spoken and written) Solid knowledge of Microsoft Excel and PowerPoint Comfortable working with computers and various systems Willingness to work on a 24/7 rotational shift Candidates with scheduling experience will have an added advantage Ability to perform well under pressure and in dynamic environments Self-driven with a strong desire for continuous learning and improvement Open to local Malaysian candidates only Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents